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Capgemini - GenAI and Process Automation in Banking
Vendor Analysis
published on Nov 24, 2025
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Report Overview:
This NelsonHall vendor assessment analyzes Capgemini's offerings and capabilities in GenAI and Process Automation in Banking.
Who is this Report for:
NelsonHall’s GenAI and Process Automation in Banking profile on Capgemini is a comprehensive assessment of Capgemini’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI and Process Automation in Banking and identifying vendor suitability for GenAI and Process Automation in Banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the GenAI and Process Automation in Banking sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Capgemini’s GenAI and Automation in Banking offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Capgemini’s primary focus in financial services is on tier-one banks. In 2020, Capgemini introduced its digital-only strategy, encouraging clients to eliminate their manual processes. Today, Capgemini utilizes AI, machine learning, and emerging technologies to enhance efficiency by automating processes and integrating AI into all operations. The banking practice provides an ecosystem of products, services, and tools to solve the bank’s business problems. This enables the client to deploy new business models. Capgemini’s global delivery footprint supports global banks’ transformation efforts across all their markets.
Capgemini has built its AI, data, and automation capabilities by investing in IP development with fintech and solution vendors. In addition, it has built capabilities through acquisition, buying 27 firms and business units since 2020. It has acquired two firms so far in 2025:
- Delta Capita BV: to strengthen its European offerings in financial crime, risk management, and regulatory compliance services
- WNS Global Services: to enhance its capabilities in AI-powered Intelligent Operations.