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Tata Consultancy Services - GenAI and Process Automation in Banking
Vendor Analysis
published on Nov 25, 2025
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Report Overview:
This NelsonHall vendor assessment analyzes Tata Consultancy Services' offerings and capabilities in GenAI and Process Automation in Banking.
Who is this Report for:
NelsonHall’s GenAI and Process Automation in Banking profile on Tata Consultancy Services is a comprehensive assessment of Tata Consultancy Services’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI and Process Automation in Banking and identifying vendor suitability for GenAI and Process Automation in Banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the GenAI and Process Automation in Banking sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tata Consultancy Services’ GenAI and Automation in Banking offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Tata Consultancy Services (TCS) has been providing services to the banking sector for over five decades. Its BFS business supports clients seeking to modernize their legacy systems and processes. TCS typically delivers multi-year platform transformations in multiple stages. TCS delivers GenAI and process automation services as part of its transformation services.
TCS' approach to transformation is a four-pillar process:
- Business review: identify a custom transformation path based on client circumstances
- 4D transformation model: develop a transformation roadmap that relies on the principles of standardize, automate, eliminate, and simplify
- Employ levers using advanced technologies such as AI, digitization, Bots, and APIs
- Assessment model: identify which dimension and lever will maximize benefits.
To date, TCS has completed an estimated 2.5k GenAI POCs of which around 80% have a GenAI component. The company has recently undertaken some internal transformation initiatives to accelerate the adoption of AI within TCS and to redefine its services and is now positioning on a new aspiration to “become the world’s largest AI-led technology services company”. As part of a five-pillar strategy, TCS is currently looking to transforming every service line that it operates and offers to clients; it is currently very early in this journey.
As of December 2025, TCS claims to have trained around 550k employees on GenAI principles and to have nearly 160k employees at higher order AI skills.
In the banking sector, TCS intends to launch AI-based platforms in areas such as:
- Trade finance, for bank guarantee compliance, dynamic pricing, and document scrutiny for LCs
- Validation and ACH rejects
- Wealth management investment operations QC
- Syndicate loan management and loan pledging.