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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
posted on Feb 12, 2024 by Elizabeth Rennie
ADP's annual global payroll customer event took place in London recently, bringing together 224 decision-makers from some of the world's largest companies, representing ~20m employees. The event featured a global economic update, ADP's strategic vision, and product development updates. The event also included a "round the world" experience sharing insights into local payroll nuances and topics.
Key highlights
Highlights from the event include:
CEO Maria Black took the stage to share her priorities after one year in office. This is a milestone year as ADP celebrates 75 years in the industry and has been led by only seven CEOs. She shared how she sees the organization balancing its long history of stability alongside ongoing innovation. Maria focuses on the importance of "listening" to help drive the investments of products and services. For example, she has a practice of placing an empty chair in every room to represent the client in every meeting.
The ADP client base has a huge demand for new services and high expectations of ADP. Helping navigate global payroll needs in the complex global environment takes maturity, skill and a lot of listening. ADP is taking purposeful steps in its design decisions and looks to build lasting and innovative solutions.
What to look forward to from ADP's global payroll
Expect to see the following payroll developments from ADP:
As we move into another year where salaries are not growing at the rates seen in previous years, payroll is becoming increasingly important for organizations. My point of view is that organizations should be looking to ensure their employees receive the best payroll experiences possible and should include this in how they measure employee experiences.