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Capita - Digital CX Services
Vendor Analysis
published on Sep 10, 2018
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Report Overview:
This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in Digital CX Services.
Who is this Report for:
NelsonHall’s Digital Customer Experience Services on Capita is a comprehensive assessment of Capita’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Capita digital customer experience services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
At the end of 2017, the company had a new CEO Jonathan Lewis and adopted a three-year turnaround plan under the banner “Simplify, Strengthen, Succeed.” Under the plan, it simplified its organizational structure with five core divisions including Customer Management Services.