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TELUS International- Social Media Customer Experience Services
Vendor Analysis
published on Sep 30, 2020
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Report Overview:
This NelsonHall vendor assessment analyzes TELUS International's offerings and capabilities in Social Media Customer Experience Services
Who is this Report for:
NelsonHall’s Social Media CX Services profile on TELUS International is a comprehensive assessment of TELUS International’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TELUS International’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
The CCC acquisition boosted TELUS International's content moderation and social media services with a portfolio of accounts and scale of human moderators, trust and safety specialists, and community managers in Europe. The domain expertise allows TELUS International to replicate its content moderation capabilities across a multinational footprint. With the growing breadth and depth of social media CX services requirements by companies, TELUS International is conducting proactive pitches as upselling and cross-sell opportunities to existing clients. Its target roles are Chief Customer Officer and Chief Marketing Officer.