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SYKES - Social Media Customer Experience Services
Vendor Analysis
published on Oct 09, 2020
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Report Overview:
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Social Media Customer Experience Services
Who is this Report for:
NelsonHall’s Social Media CX Services profile on SYKES is a comprehensive assessment of SYKES’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of SYKES’ CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
With its Brand Love approach for awareness and advocacy, SYKES looks to address the growing client demand for a comprehensive social strategy covering content, campaign management, and engagement. Its offerings here increase the visibility of conversations, segment the users, and select micro-influencers and then leverage them for new product or service launches.