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ONE CONTACT - Social Media Customer Experience Services
Vendor Analysis
published on Feb 25, 2021
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Report Overview:
This NelsonHall vendor assessment analyzes ONE CONTACT's offerings and capabilities in Social Media Customer Experience Services
Who is this Report for:
NelsonHall’s Social Media CX Services profile on ONE CONTACT is a comprehensive assessment of ONE CONTACT’s and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of ONE CONTACT’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
ONE CONTACT looks to address the Japanese CX market need for customer-facing automation with a one-stop shop offering combining chatbot and AI technology with managed services. It aims to achieve this goal through the concept of COTOHA Everywhere, which enhances CX and optimizes the digital experience using ML and AI.