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Sutherland - Social Media Customer Experience Services
Vendor Analysis
published on Mar 25, 2021
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Report Overview:
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Social Media Customer Experience Services
Who is this Report for:
NelsonHall’s Social Media CX Services profile on Sutherland is a comprehensive assessment of Sutherland’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Sutherland’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Sutherland is prioritizing asynchronous messaging to meet increasing market demand. Messengers' communication format brings significant benefits, including convenience, mobility, rich content, growing end-user adoption, resource optimization, and concurrency. Within those channels, it focuses on automation and self-service enablement through its proprietary platform Social.ai.