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TCS - Salesforce Services 2022
Vendor Analysis
published on Sep 28, 2022
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Report Overview:
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Salesforce services
Who is this Report for:
NelsonHall's Salesforce services profile on TCS is a comprehensive assessment of TCS’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Salesforce, and digital transformation applications
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.
Scope of this Report:
The report provides a comprehensive and objective analysis of TCS’ Salesforce service capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
TCS has put most of its Salesforce capabilities in its Salesforce Practice (SP). SP has a size of 3.8k consultants, including ~200 Vlocity/Salesforce Industries practitioners. It is a horizontal line within TCS' Enterprise Application Services (EAS) unit, which groups SAP, Oracle, and application integration capabilities. EAS is part of Business and Technology Services.
TCS also has Salesforce capabilities outside of SP: Field Service is located in its Digital Field Service Management practice, which has ~100 practitioners, and the company has its MuleSoft capabilities (with ~800 practitioners) in its EAS unit within the API and integration practice.
The company also has Tableau Software capabilities across its ADM vertical units and even within its Analytics & Insights unit. TCS estimates it has ~4k personnel with Tableau skills.
SP has its own P&L. It relies on a geographical structure. North America is a large enough market for SP to enable alignment by sector.