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ResultsCX - CX Services Transformation
Vendor Analysis
published on Jan 24, 2024
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Report Overview:
This NelsonHall assessment analyzes ResultsCX's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on ResultsCX is a comprehensive assessment of ResultsCX’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of ResultsCX’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
ResultsCX is pivoting from its operational and domain expertise into digitally-led experiences. It looks to position as the CX assistant to brands when they prioritize investments, build digitally influenced customer journeys, and increase the impact in revenue acceleration, cost optimization, and enhanced experiences. The company is accelerating its own transformation journey to leverage analytics, automation, and AI to create quantifiable impacts.
Outsourcing clients looking for a CX services vendor with a strong U.S. healthcare payer market presence and domain expertise in care gap closure via digital solutions and advanced agent learning and development framework, should especially consider this profile on ResultsCX.