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Firstsource - Healthcare Payer Operations Transformation
Vendor Analysis
published on Apr 11, 2024
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Report Overview:
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in Healthcare Payer Operations Transformation
Who is this Report for:
NelsonHall’s Healthcare Payer Operations Transformation profile on Firstsource is a comprehensive assessment of Firstsource‘s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Firstsource and identifying vendor suitability for Healthcare Payer Operations Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Healthcare Payer Operations Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Firstsource‘s Healthcare Payer Operations Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Firstsource is a business process management services company with 28k employees globally, providing services across three industries: BFS, Healthcare (Payer, Provider, and Life Sciences), and Communication, Media, and Technology. Over the past year, Firstsource has shifted from calling themselves “Digital First, Digital Now” to an “AI-First” strategy utilizing AI, generative AI, process mining, and automation to solve client challenges. Firstsource’s healthcare practice is the second largest vertical within the company. In the U.S., it works with 1k hospital providers, 8 of the top 10 health plans, and 19 blue plans. It has processed 250m claims transactions and 15m customer interactions in the past year.