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Concentrix - Healthcare Payer Operations Transformation
Vendor Analysis
published on May 20, 2024
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Report Overview:
This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in Healthcare Payer Operations Transformation
Who is this Report for:
NelsonHall’s Healthcare Payer Operations Transformation profile on Concentrix is a comprehensive assessment of Concentrix's offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Eviden and identifying vendor suitability for Healthcare Payer Operations Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Healthcare Payer Operations Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix‘s Healthcare Payer Operations Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Concentrix is an IT and business process management services company with ~440k employees globally. It offers CX strategy consulting, design, digital transformation, customer engagement, contact center, omnichannel enablement, cloud, and services across various industries: automotive, BFSI, consumer electronics, energy and public sector, healthcare, pharmaceuticals, and media, to name a few. At the end of September 2023, Concentrix acquired Webhelp for $4.8bn, resulting in a footprint of ~500 delivery locations in ~70 countries across ~6 continents and supporting ~2k clients, including ~155 Fortune 500 clients. Webhelp is a BPO and consultancy firm providing CX services, including contact center operations. On April 22nd, 2024, the company announced a rebrand, transitioning from Concentrix + Webhelp to Concentrix.