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Bosch Service Solutions - CX Services in High Tech and Automotive
Vendor Analysis
published on May 28, 2024
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Report Overview:
This NelsonHall assessment analyzes Bosch Service Solutions' offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on Bosch Service Solutions is a comprehensive assessment of Bosch Service Solutions’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Bosch Service Solutions’ CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Bosch Service Solutions positions as a CX services provider with domain knowledge in the automotive sector and data processing and management capabilities. It operates in a sector-specific approach where it contracts against agent availability to support emergency and driver assistance services. With its xCall capability, the company targets the significant market growth of connected vehicles, expecting to reach over ~45m vehicles by 2025.
Outsourcing clients looking for a CX services vendor with a dedicated framework and modular platform for centralized connected vehicle support with a range of data and CX services and strong sector-specific offerings in mobility, should especially consider this profile on Bosch Service Solutions.