HRO Insight blog
Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
TTEC - CX Services in High Tech and Automotive
Vendor Analysis
published on Sep 12, 2024
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
This NelsonHall assessment analyzes TTEC's offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on TTEC is a comprehensive assessment of TTEC’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TTEC’s CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
TTEC positions in the automotive sector not as the biggest CX supplier but as a highly specialized provider of managed services and CX technology with intent-level domain expertise that focuses on innovative engagements. Key levers are its practice of bringing executive-level support in operational conversations, the specific automotive JV, and dedicated technology practices.
Outsourcing clients looking for a CX services vendor with extensive domain expertise via a dedicated JV with a leading multinational auto OEM, proactive CX engagement model, and strong sector-specific revenue generation know-how with frameworks and IP, should especially consider this profile on TTEC.