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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Mar 18, 2025
NelsonHall’s market analysis of the RPO services market consists of 85 pages and focuses on strategies for 2025 and beyond.
NelsonHall’s RPO: Building the Future-Proof Workforce report is a comprehensive market assessment report designed for:
The report analyzes the worldwide market for RPO and addresses the following questions:
This report focuses on how vendors’ product and service offerings are evolving to optimize recruiting processes and reimagine the candidate’s experience. It examines the application of advanced technologies, including GenAI, to support TA transformation and details RPO vendors’ current capabilities and planned service and product roadmaps.
The impacts of economic instability will likely prevail until H2 2025, as recruiting volumes and outsourcing engagements begin rebounding to normal. However, RPO vendors reported notable business development opportunities and prospect engagement increases in Q4 2024, potentially signaling improved economic conditions. Buyer decision-making remains impeded by various factors, including geopolitical conflicts, ongoing inflationary and recessionary concerns, and the actions of recently elected government administrations. These influences generate business uncertainty, yielding extended procurement cycles and volatile program requirements.
With the negative to modest growth experienced in 2024, vendors introduced new product and service offerings aligned with buyers’ stated challenges and budget constraints. Modular RPO offerings increased, addressing clients’ immediate needs and targeted hiring requirements, providing options for smaller, cost-effective solutions with shorter performance periods. Leading RPO transformation projects included employee lifecycle and recruitment process optimization, recruitment marketing, employee skilling/reskilling initiatives, and strategic workforce planning in anticipation of upcoming retirement horizons and evolving workforce roles impacted by technology.
The competitive global labor market is a primary factor driving modernization projects, as buyers seek solutions to reduce employee turnover, introduce advanced technologies into all facets of work, and optimize tech investments. Vendors and buyers are selectively applying advanced technologies, including GenAI, within recruitment and employee lifecycle processes to increase efficiency and candidate quality without negatively impacting candidate engagement or satisfaction. The introduction and rapid evolution of GenAI is driving vendors to innovate and rapidly balance ethical risks against industry regulations associated with the responsible use and application of technology.