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Concentrix - GenAI-Enabled Operational Transformation
Vendor Analysis
published on Sep 26, 2025
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Report Overview:
This vendor assessment analyzes Concentrix's offerings and capabilities in GenAI-Enabled Operational Transformation.
Who is this Report for:
NelsonHall’s GenAI-enabled operational transformation profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI-enabled operational transformation and identifying vendor suitability for GenAI-enabled operational transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the digital transformation technologies & services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s GenAI-enabled operational transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
In support of operational transformation leveraging GenAI, Concentrix assists clients in building, designing, and running custom GenAI solutions, as well as through the use of its GenAI-enabled iX product suite. The iX suite includes iXHello, a GenAI-powered virtual assistant used by Concentrix’s CX agents or available for client use. Concentrix has also developed due diligence and DevOps solutions utilizing iXHello.
To embed GenAI into client operations, Concentrix offers its path-to-readiness services, which aim to define clients’ long-term ambitions for GenAI.