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Firstsource - GenAI and Process Automation in Banking
Vendor Analysis
published on Nov 20, 2025
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Report Overview:
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in GenAI and Process Automation in Banking.
Who is this Report for:
NelsonHall’s GenAI and Process Automation in Banking profile on Firstsource is a comprehensive assessment of Firstsource’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI and Process Automation in Banking and identifying vendor suitability for GenAI and Process Automation in Banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the GenAI and Process Automation in Banking sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Firstsource’s GenAI and Automation in Banking offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Firstsource has 44k employees across eleven countries and 600 clients. Firstsource has 400 financial services clients, to whom it primarily delivers services supporting their lending operations. Firstsource has built its financial services business via acquisitions. Its latest acquisitions have enhanced its collections, portfolio securitization services, and AI-based process automation capabilities.
Firstsource primarily delivers GenAI and process automation services as part of its managed services and BPaaS offerings. It’s GenAI and automation offerings support customer contact, document processing, data management, compliance, collateral management, and due diligence.