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Infosys - GenAI and Process Automation in Banking
Vendor Analysis
published on Dec 02, 2025
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Report Overview:
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in GenAI and Process Automation in Banking.
Who is this Report for:
NelsonHall’s GenAI and Process Automation in Banking profile on Infosys is a comprehensive assessment of Infosys’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI and Process Automation in Banking and identifying vendor suitability for GenAI and Process Automation in Banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the GenAI and Process Automation in Banking sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys’ GenAI and Automation in Banking offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Infosys has a GenAI and process automation services business that delivers AI-first services and platforms to banking institutions, enabling them to transform their operational delivery and enhance customer engagement. It has deepened its portfolio of AI-driven services through its proprietary solutions and platforms, expanded the range of product partners it works with, and broadened the range of offerings it delivers. It is developing a set of agentic AI offerings. It is heavily investing in skills and systems for GenAI and Agentic AI.
NelsonHall estimates that Infosys’ GenAI and process automation services revenues will grow by 10% per year over the next three years. If it successfully builds GenAI offerings that are prepackaged industry solutions and Agentic solutions, it should be able to grow its business by an additional 5% per year.