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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
posted on Jul 10, 2014 by NelsonHall Analyst
The HRO market is always buzzing with activity. With the first half of the year over, it’s a good time to examine the key trends by service area.
Benefits Administration:
Benefits administration was a hotbed of activity in H1! Contracts were awarded across various service lines in the U.S. as well as in the U.K. There was a solid stream of pensions and retirement administration contracts including TRO activity. In addition, demand for benefits administration SaaS was quite strong. Examples of deal announcements include:
RPO:
The level of RPO activity continues to be strong. Like benefits administration, deals flowed steadily from the U.S. and U.K. Contract examples in H1 include:
Payroll:
Payroll continued its steady deal flow worldwide with wins across the mid and large market sectors. Examples include:
Learning:
After a long hiatus, activity for learning services really ramped up in H1. Over the last few years, demand for learning services seemed to come mostly from the public sector. H1 showed a healthy level of learning activity in both public and private sectors.
MPHRO:
MPHRO activity was also abundant in H1, where the activity was centered around HR administration and payroll services. Activity consisted of new contracts like Zalaris and Statoil for statutory leave and reconciliation of HR accounts (for Norway), travel & expense services (worldwide), and HR reporting. Other activity included vendor changes such as NGA HR and BMS. Also notable is the volume of mid-market MPHRO deals.
The level of M&A activity was in line with H2 2013. Much of this was in the benefits and RPO areas, which is where we are seeing outsourcing activity.