Vendor Analysis
published on Dec 17, 2024
Report Overview:
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in Learning Services
Who is this Report for:
NelsonHall’s Learning Services profile on Infosys is a comprehensive assessment of Infosys’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of learning services and identifying vendor suitability for learning services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the learning services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys’ learning services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Established in 1981, Infosys is an NYSE-listed global consulting and IT services company with over 320k employees. With more than 50k employees, Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited, provides end-to-end transformative business process management (BPM) services for its clients across the globe. Across Infosys Ltd and Infosys BPM, the company offers sixteen service areas (including Human Resources, Learning, BPM Analytics, Digital Interactive Services, Business Transformation Services, and RPA).
Taking an AI-first approach, Infosys continues to evolve its digital content studio. It has developed content creation tools, advanced its AI assistant, Zoiee, for admin and delivery support, and explored AI assistants in autonomous vehicles. It continues to prioritize horizon skills (those needed for the future of work), with new and changing programs covering AI, digital, soft, and social skills. Further AI-driven functionality has been added to its proprietary platforms, and robust roadmaps are in place for 2025.
Large or mid-sized organizations, mature in their learning journeys and thinking, prioritizing the horizon skills agenda, and looking to stay at the forefront of learning services and technology innovation, with the scope to add multi-towered business process outsourcing, should consider Infosys.