Customer Perspectives
published on Apr 24, 2025
Report Overview:
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the HR transformation services market as well as the requirements and experiences of their peers.
Key Findings & Highlights:
Fortune 2000 organizations are driving HR transformation to support improved experiences in response to increasing appetites for digital and flexible working agendas. There is a continued drive to deliver HR transformations at speed, find the best talent, and leverage improved business processes. This study facilitates making strategic decisions on how to restructure HR operations in the light of changing workforce dynamics with an increased focus on experiences and engagement.
The report covers HR services that look to transform the HR operation holistically, often across multiple process areas: HR administration, Recruitment, Learning, Benefits Administration, and Payroll and Employee Engagement processes. Point solutions addressing transforming only one HR process are excluded from this report. It is essential reading for buyers of HR transformation services, with our in-depth analysis informing them of what they can achieve now and as the market changes, with case study examples.