Vendor Analysis
published on Aug 07, 2025
Report Overview:
This vendor assessment analyzes Infor's offerings and capabilities in HCM Technology & GenAI
Who is this Report for:
NelsonHall’s HCM Technology profile on Infor is a comprehensive assessment of Infor’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of HCM Technology and identifying vendor suitability for HCM Technology RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the HCM Technology sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infor’s HCM Technology offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Infor is a provider of enterprise software solutions. It offers several business platforms, including ERP, CRM, HR, Finance, Supply Chain, and numerous vertical-specific offerings, including automotive, healthcare, industrial, retail, public sector, and hospitality.
Infor built its portfolio of ERP offerings primarily through several acquisitions, including Infor Business Solutions in February 2004, and began focusing on industry-specific solutions. Infor then expanded its portfolio to include WFM with its acquisition of Workbrain in 2007, a time and attendance and scheduling solution. In April 2020, Koch Industries, Inc. completed the acquisition of Infor from Golden Gate Capital. Infor had been a critical component of Koch’s technological transformation. Before Koch became Infor’s parent company, it selected Infor’s HR solution to modernize its key human resources processes. In late 2019, through a partnership between Infor and Deloitte Consulting, Koch rolled out Infor’s HCM applications, providing the foundation for Koch’s 2020 decision to invest in Infor.
Infor continues to primarily target markets and solutions by industry vertical. Currently, healthcare organizations account for its largest HCM client group, with the public sector being the fastest-growing adopter. As part of its HR technology suite, it offers the Infor WFM product alongside its Infor HCM product. ~60% of Infor’s WFM clients have not adopted its HCM suite, indicating a significant opportunity for cross-selling and deeper integration of Infor’s HR solutions.
Infor recently announced the general availability of the Infor Velocity Suite, a comprehensive set of solutions and services that integrates GenAI and robotic process automation (RPA) through its Infor Value+ solutions, to deliver enterprise automation, insights, and advanced workspaces.
Infor has ~17k employees supporting ~90k clients across ~175 countries across its business. Its CloudSuite solution is used by clients in 80 countries and is available in 30 languages. Infor’s HCM is supported by ~2k technology delivery personnel, who manage services for 1k+ live cloud customers and 7m+ employees using its HCM solutions.