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Fidelity Information Services in HR & Talent Transformation

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Intelligent Automation in Banking 2023

published 2023-07-10 | Project by Andy Efstathiou

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) services for the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA services, AI services, managed services, and professional services. Vendors evaluated for this NEAT are: Accelirate, Capgemini, Coforge, Datamatics, Fidelity Information Services, Firstsource, Infosys, LTIMindtree, Mphasis, Sopra Banking Software, TCS, Tech Mahindra, UST, and Wipro. To find out more, contact Guy Saunders at [email protected].
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Discover the benefits of the HR Outsourcing program

NelsonHall's HR Outsourcing program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how HR outsourcing can be applied to your organization
  • Assess the scope of HR services that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your HR function
  • Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
  • Learn from the experience of other organizations in your sector that have already outsourced elements of their HR functions
  • Keep abreast of changing delivery approaches within HR outsourcing.


It also provides expert support to HR Outsourcing vendors, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the HRO marketplace, including contract awards and new service announcements
  • Understand the strategies and capabilities of potential bid partners through access to detailed HR Outsourcing vendor assessments.
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