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Knowledgepool in HR & Talent Transformation

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Next Generation Learning BPS

published 2018-05-16 | Project by Amy Gurchensky

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, PDG, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].
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Published reports:

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Recent Tracking Service

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Discover the benefits of the HR Outsourcing program

NelsonHall's HR Outsourcing program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how HR outsourcing can be applied to your organization
  • Assess the scope of HR services that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your HR function
  • Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
  • Learn from the experience of other organizations in your sector that have already outsourced elements of their HR functions
  • Keep abreast of changing delivery approaches within HR outsourcing.


It also provides expert support to HR Outsourcing vendors, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the HRO marketplace, including contract awards and new service announcements
  • Understand the strategies and capabilities of potential bid partners through access to detailed HR Outsourcing vendor assessments.
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