Vendor Analysis
published on Jul 29, 2024
Report Overview:
NelsonHall’s vendor assessment analyzes UKG's offerings and capabilities in Workforce Management services
Who is this Report for:
NelsonHall’s New World Workforce Management profile on UKG is a comprehensive assessment of UKG’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and identifying vendor suitability for Workforce Management RFPs
- Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
- Financial analysts and investors specializing in the Workforce Management sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of UKG’s Workforce Management services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
UKG is a privately-owned corporation that provides full-suite solutions, as well as stand-alone products, focused on WFM and HCM technology and services.
UKG was formed in April 2020 through the merger of Ultimate Software and Kronos, creating one of the largest global cloud technology providers with a combined 70+ years of experience and ~15k global employees, with the majority based in North America.
UKG provides technology and managed services, which collectively supports ~80k client organizations across 150 countries, including:
- WFM technology:
- UKG Pro WFM (formerly known as UKG Dimensions): services ~15.6m users with ~5k global clients
- UKG Ready: services ~6k clients and serving 40m users
- HCM Technology:
- UKG Pro (~8.7k clients): HCM platform tailored for midsized to large enterprise firms with >500employees
- UKG Ready (~42k clients): HCM platform tailored for SMB firms with <500 employees with an ability to scale up to midsize firms
- UKG HR Service Delivery (~5k clients): employee file and case management, including a knowledgebase, targeted to mid to large-sized organizations
- UKG Employee Voice (~1.5k clients): employee feedback and sentiment analysis solutions, using language processing, targeted at any sized organization
- Great Place to Work (~21k companies) Proprietary model and platform offering workplace certification and lists, data and benchmarking, and research and insights
- Managed services:
- HR Transformation consulting and change management
- Benefits Administration Services
- Multi-country and global payroll services.
- Partial and fully managed payroll services.
This profile focuses specifically on UKG's WFM capability via UKG Pro WFM. 84% of new UKG Pro HCM clients bundle WFM software.