Vendor Analysis
published on Mar 12, 2025
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Report Overview:
This NelsonHall assessment analyzes Infosys' offerings and capabilities in Experience-Led HR Transformation services
Who is this Report for:
NelsonHall’s Experience-Led HR Transformation Services profile on Infosys is a comprehensive assessment of Infosys' offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Experience-Led HR Transformation services and identifying vendor suitability for Experience-Led HR Transformation Services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Experience-Led HR Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys’ Experience-Led HR Transformation Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, opportunities, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Infosys Human Resources practice offers HR transformation services including:
- HR Consulting: advisory services including HR strategy and roadmap design, digital HR transformation, HRIT architectural services, HR process consulting, HR analytics and benchmarking, and maturity assessments
- HR Technology: including HRIT strategy, evaluations, implementations and upgrades, custom developments, system integrations, support, and RPA and AI/ML solutions
- HR outsourcing: multi-process HR services, including benefits administration, payroll, learning services, and recruitment.
Infosys leverages AI and GenAI to enhance talent management and employee and client experience service. Infosys offerings include the following technologies:
- Infosys XtractEdge, which uses AI/ML and NLP-based resume sourcing, screening AI profiling, NLP job search and ranking. This is for talent acquisition
- Infosys LaunchPad, a mobile-first design offering multimedia content delivery. This is a guide for new joiners which offers a branded onboarding experience
- Infosys Wingspan, which provides learning services, to help accelerate talent journeys
- Infosys Orbit, an employee experience App offering a conversational AI for the employee helpdesk. Orbit aims to enhance employee experience and includes ~100 predefined EX modules and accelerators, ~25 universal service blueprints, an API library supporting major EX platforms, and an extensive prototype library
- Infosys Topaz optimizes HR operations and services. It offers a broad framework of technology platforms, tools, and approach based on AI and GenAI technologies. Infosys Analytics ("Hawkeye"): reporting platform
- Analytics ("Hawkeye"), a reporting platform that connects multiple systems to a data lake
- Infosys Digital Command Console offers a unified view aggregating operational metrics (KPIs/SLAs).