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Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
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programid = 169
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This vendor is not part of the KVA program
published 2025-04-23 | Project by Ivan Kotzev
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX conversational commerce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in sales and retention. Vendors evaluated for this NEAT are: Concentrix, Firstsource, Foundever, HGS, IGT Solutions, iSON Xperiences, Movate, TELUS Digital, TP, Transcom, and WNS. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].
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tracking service articles related to TP within the HR Transformation program:
Feb 27, 2008 | Mergers and Acquisitions by NelsonHall Analyst
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