Vendor Analysis
published on Jan 12, 2021
Report Overview:
This NelsonHall vendor assessment analyzes IGT Solutions' offerings and capabilities in Social Media Customer Experience Services
Who is this Report for:
NelsonHall’s Social Media CX Services profile on IGT Solutions is a comprehensive assessment of IGT Solutions’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of IGT Solutions’ CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Between 2018 and 2020, IGT opened eight new sites to support the high growth travel sectors before the pandemic. COVID-19 also delayed the launch of new social media programs for IGT, for example, for a European airline. In the period company is also trying to branch out of the travel industry and take to a wider market its CX services offerings, particularly in e-commerce. For its social media services buyers, IGT is running targeted outreach campaigns and is differentiating its social media offerings with a customized pitch.