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Oct 23, 2023, by Mike Smart
NelsonHall recently attended UiPath’s Forward VI event in Las Vegas, at which the company launched its Autopilot capabilities. While the company launched Autopilot across all its platform components, including Studio, Assistant, Apps, mining, and Test Manager, this blog focuses on its use within Studio and Assistant.
Autopilot for Studio
A constant inhibitor to auto[...]
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Oct 19, 2023, by John Laherty
NelsonHall recently attended Compucom’s Analyst and Advisor Event 2023 in Charlotte, NC. It provided an opportunity to meet the executive leadership team, which has evolved over the last 12 months. Kevin Shank was appointed CEO in December 2022, having served as a senior executive at Compucom for nine years. He was joined earlier this year by Matt Olson as COO, also a previous [...]
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Oct 09, 2023, by Jeanine Crane-Thompson
ADP recently held its 2023 Analyst Day (#ADPaday) event at its Chelsea Lab Innovation Center in New York City, where ADP leaders and clients shared strategies, product roadmaps, transformational impacts, and industry insights related to the human capital industry.
As the company nears its 75th anniversary in 2024, ADP President & CEO Maria Black shared the company's three [...]
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Oct 04, 2023, by Ivan Kotzev
I spoke with Bharath Vasudevan, Chief Capability Officer, Tech Mahindra Business Process Services, on the company’s investments in GenAI, the business challenges it addresses, and the longer-term effects on CX services.
What are some of the immediate opportunities for using GenAI?
Bharath Vasudevan (BV): Like every other technology disruption, at Tech Mahindra we look at [...]
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Aug 25, 2023, by Andy Efstathiou
Financial institutions use legacy ERP solutions to monitor, control, and report on their business activities. At large institutions, most of these solutions were deployed in the 1990s and have inflexible architectures that need the requisite functionality to report on modern products, regulations, and industry practices. In this blog, I look at how Capgemini is helping clients tackle[...]
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Aug 22, 2023, by Andy Efstathiou
Compliance is driving the adoption of ESG initiatives by enterprises, and currently Europe is ahead of other markets in the rigor of its ESG-related legislation and regulatory code. In this blog, I look at what Unisys is doing to make it easier for enterprises to comply with Germany’s Supply Chain Act.
Background
In 2023, several new regulations have increased compliance [...]
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Aug 16, 2023, by Ivan Kotzev
AI-generated text and voice have significant applications in CX services, with multilingual support now offering the most transformative use cases. Transcom has been actively building its capabilities in AI voice with its T:Translate platform and already has live implementations.
Integrating AI translation into the existing CX ecosystem
T:Translate is an automated real-time tr[...]
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Jul 26, 2023, by Dominique Raviart
Sopra Steria is the latest vendor to announce a significant investment in GenAI/LLMs and its incorporation into its software engineering platform (Ingine).
We recently met with Mohammed Sijelmassi, who holds two roles at Sopra Steria: CTO and Digital Transformation Office. We discussed how Sopra Steria is deploying internally and helping clients externally with GenAI and LLMs.
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Jul 19, 2023, by Andy Efstathiou
NelsonHall has just completed the research for a market assessment and forecast report on Transforming Intelligent Automation Services in Banking. We found that banks have accelerated the adoption of IA services in operations over the past two years, a shift that has been driven by:
Declining operating margins on legacy businesses
Pursuit of new customer demographics to repla[...]
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Jul 17, 2023, by Ivan Kotzev
The opportunities and applications of generative AI are the most pressing topics for IT and CX managers alike. Movate is moving aggressively in the space by developing a set of offerings and platform accelerators and then piloting with enterprise brands to gain first-mover advantage. I spoke with Movate last week to discuss their generative AI journey and the first business outcomes [...]
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Jul 07, 2023, by Dominique Raviart
Cognizant's non-U.S. business, Cognizant Global Growth Markets (GGM), recently held an analyst and advisor day and discussed its regional priorities.
New CEO Ravi Kumar has initiated a restructuring plan ('NextGen Program') to reduce Cognizant's cost base to fund investments.
While Cognizant had guided on flat topline growth in 2023, Q1 saw a 9% y/y growth in LT[...]
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Jul 04, 2023, by Dominique Raviart
We recently talked with TCS’ Salesforce practice about its verticalization initiatives.
Product verticalization has been one of Salesforce’s key strategies (along with Customer 360/cross-selling and geographic expansion) since 2014, when it launched its Industries business unit. Like SAP, Salesforce acknowledges that organizations spend time and effort customizing thei[...]
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Jun 29, 2023, by Rachael Stormonth
IBM Consulting recently held a two-day analyst event for its European business (a significant region for IBM Consulting). Against an ongoing backdrop of uncertainty for client organizations in many sectors, the tone overall is quietly confident, buoyed by recent client wins and progress in a number of internal initiatives.
At a similar event seven months ago, there were clear emph[...]
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Jun 27, 2023, by Andy Efstathiou
Capgemini has partnered with Microsoft to develop and market a dynamic hyper-personalization offering for the financial services industry. This blog explores how hyper-personalization capabilities can be adapted to the unique needs of the financial services industry.
Background
Enterprises want to increase the personalization of their offerings to customers to increase CSAT an[...]
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Jun 23, 2023, by Dominique Raviart
Atos recently held its Capital Market Day for Tech Foundations. It is a year since the company announced its intention to spin off its high-growth units into a new company, Eviden, and keep its historic IT infrastructure services (and U.K. BPO capabilities) in an entity called Tech Foundations. Alongside the spin-off, Atos initiated a massive €1.1bn restructuring plan for Tech F[...]
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Jun 23, 2023, by John Laherty
NelsonHall recently attended Unisys’ Analyst and Advisor Event 2023 in New York. The tagline for the event was ‘Imagination to Realization’ and reflective of the new Unisys branding.
Mike Thomson, President, and COO, started the event with Unisys’ new NetZero Goal by 2030 and its vision to provide a single pane of glass for clients to manage their ESG and s[...]
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Jun 20, 2023, by Mike Smart
Automation Anywhere recently announced new capabilities for its platform powered by generative AI: Automation Co-Pilot for Business Users and for Automators, plus Document Automation. Here I take a look at these new capabilities and how they compare with those of other providers, and consider the wider implications of generative AI solutions for automation developers.
Automation C[...]
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Jun 13, 2023, by Elizabeth Rennie
In the HCM technology and HR services market, delivering a rich employee experience is often associated with having the most user-friendly UI, seamless digital processes (zero touch) with field validations and single-point-of-entry to ensure high quality data. As discussed in NelsonHall’s recently published Cloud HR Transformation report, the next frontier of employee experienc[...]
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Jun 09, 2023, by Vaibhav Wardhan
In our recent discussions with suppliers about procurement transformation, a recurring topic was how the procurement function can help organizations meet their sustainability goals. While sustainability has become an integral business theme for organizations, many recognize they have much to do over the next few years. This blog looks at the current state of sustainability in procure[...]
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Jun 09, 2023, by Mike Smart
NelsonHall recently attended an IBM Security analyst day in London. This covered recent developments such as IBM’s acquisition of Polar Security on May 16th to support the monitoring of data across hybrid cloud estates, and watsonx developments to support the move away from rule-based security. However, a big focus of the event was the subject of risk.
For the last few years[...]