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Aug 30, 2017, by Nikki Edwards
There has been much hype about the growth of the gig economy in the U.K., but when you take a closer look, is it really anything new? And how is it likely to grow and change over the next few years?
According to the Chartered Institute of Personnel and Development (CIPD), March 2017, gig workers are defined as those workers who ‘trade their time and skills through the intern[...]
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Aug 29, 2017, by NelsonHall Analyst
NelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers.
Principal issues & operational priorities
The main issues and operational priorities cit[...]
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Aug 24, 2017, by Gary Bragar
NelsonHall recently published its 2017 Cloud-Based HR Services market analysis study and NEAT vendor assessment, as part of which we interviewed the clients of leading cloud-based HR services vendors to ascertain satisfaction levels across a range of service criteria. And while we found that cloud-based HR services were meeting client expectations in a few areas, those areas were mostly of lower i[...]
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Aug 22, 2017, by Dominique Raviart
We recently met with Sopra Steria to discuss the broad topic of intellectual capital and accelerators. We came away impressed with Sopra Steria’s approach that is both very new (launched early 2017) and also broader in focus than technical accelerators.
Earlier this year Sopra Steria launched its Digital Enablers initiative. Digital Enablers has several aspects: creatin[...]
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Aug 18, 2017, by Ivan Kotzev
NelsonHall recently attended Teleperformance’s annual analyst event in Xi’an, China. The location was selected to highlight the strong growth of Teleperformance in China, and to showcase latest initiatives to extend its influence in this very distinctive customer experience market.
Early entrant in China’s BPO market
Teleperformance entered Beijing in 2007 wit[...]
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Aug 01, 2017, by Mike Smart
When NelsonHall spoke to Atos earlier in the year about its managed security services, there was a clear push to move clients away from reactive security to a predictive and prescriptive security environment, so not only monitoring the end-to-end security of a client but also performing analytics on how the business and its customers would be affected by threats. Atos’ “S[...]
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Jul 31, 2017, by NelsonHall Analyst
This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies.
Intelligent technol[...]
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Jul 28, 2017, by Gary Bragar
NelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meeting or exceeding client expectations, there are a few areas that fall short of expectations and should[...]
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Jul 27, 2017, by Elizabeth Rennie
NelsonHall’s recently published (July, 2017) Targeting Cloud-Based HR Services market analysis report estimates the global cloud-based HR services market to be $15.2bn, and this is expected to continue its growth trajectory (~6.3% CAGR) to reach $20.6bn by 2021.
With the largest portion of the market coming from cloud implementations (~44%), it’s interesting to f[...]
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Jul 26, 2017, by NelsonHall Analyst
The multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the transitional approach, best characterized by hybrid technology solutions where core HR and payroll is on-[...]
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Jul 20, 2017, by Nikki Edwards
It is very easy to get caught up in the here and now of workplace challenges around talent acquisition (skills shortages, multigenerational workforce, ageing population, socio-economic issues, etc.), and the best way to tackle them in the short-term (this week, this month, this year). But what if a much wider look at the trends affecting talent acquisition were taken into consideration –[...]
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Jul 18, 2017, by Dominique Raviart
Cognizant recently hosted NelsonHall in its mobile center of expertise in Grenoble, France, to discuss how it is expanding its Quality Engineering & Assurance (QE&A) practice.
QE&A is a very significant practice within Cognizant - NelsonHall estimates that it represents over 14% of Cognizant’s global headcount. Unsurprisingly, digital, DevOps, and agile are [...]
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Jul 18, 2017, by Mike Smart
Every day the sheer amount and complexity of cybersecurity information that security analysts are required to sift through increases. Analysts arrive at the start of each day, catch-up on recent attacks and research cybersecurity news, and are thrown into analyzing security incidents: going down the rabbit hole of reviewing data flows, finding outliers, investigating IPs, searching through both in[...]
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Jul 11, 2017, by Andy Efstathiou
Many Blockchain services vendors have observed that up to 75% of proofs of concept for Blockchain fail to meet their goals. Analysis of drivers for such widespread failure indicates that the initial use case was flawed because it was constructed to justify experimentation rather than solve business challenges. However, TCS has focused its Blockchain efforts on developing uses cases that can dr[...]
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Jul 10, 2017, by Dominique Raviart
In the last few years Accenture has executed a wholescale reshaping of its portfolio towards what it terms ‘The New’ (digital-, cloud-, security-related services) and has managed to keep ahead of the pack in staying relevant. NelsonHall recently attended an event hosted by Accenture Technology on the theme of innovation-led applications services.
Accenture Has Repivote[...]
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Jul 05, 2017, by John Willmott
IPSoft's Amelia
NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focus of recent years from autonomics to cognitive agents. While IPSoft began in autonomics in support o[...]
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Jul 05, 2017, by Ivan Kotzev
On June 8th, Italian BPS provider Comdata announced the acquisition of the French group Izium, which includes the CMS provider B2S, for ~€200m. The acquisition will be the first entry for Comdata in France and will lift the company to a top 5 CMS provider in Europe with estimated proforma revenues of ~€750m for 2017.
Entry into a mature and healthy French CX market
Under the de[...]
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Jun 30, 2017, by John Willmott
Many of the pureplay BPS vendors have been moving beyond individual, often client-specific implementations of RPA and AI and building new digital process models to present their next generation visions within their areas of domain expertise. So, for example, models of this type are emerging strongly in the BFSI space and in horizontals such as source-to-pay.
A key feature of these[...]
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Jun 30, 2017, by John Willmott
NelsonHall recently attended WNS analyst/adviser events in New York and the U.K., where the theme was “NEXT”, with the sub-text of assisting organizations in “thriving in a state of constant disruption”.
While the trend to digitalization of business processes using technologies such as robotics and cloud, artificial intelligence, and big data is causing con[...]
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Jun 30, 2017, by NelsonHall Analyst
As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning.
Payroll
The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]