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May 07, 2015, by Andy Efstathiou
Over the past few weeks the major payment processing vendors have reported first quarter 2015 financial results, and they show a noticeable slowdown n y/y growth from 2014 (refer to NelsonHall Tracking Service articles for detailed analysis of the quarterly results). Summary results for Q1 2015 (in USD unless stated otherwise) are as follows:
Card networks:
Mastercard: +2.7%&nbs[...]
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May 05, 2015, by Dominique Raviart
Capgemini recently briefed NelsonHall on changes in its analytics and big data practice. The company has recently rebranded its business information management (BIM) global service line (GSL) as Insights & Data (I&D) and announced the availability in H2 2015 of its analytics platform, ‘Insights-as-a-Service’.
Background
In 2010 Capgemini created BIM as a GSL which, in Cap[...]
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Apr 30, 2015, by NelsonHall Analyst
Financial planning for retirement readiness is a big concern for many individuals, and the stress is often magnified the closer one gets to retirement.
For years, organizations and DC administration providers have been honing different approaches to address this. One of the biggest challenges in establishing a model that works stems from diversity within the workforce. Earlier approac[...]
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Apr 30, 2015, by NelsonHall Analyst
During a recent visit to London I had the opportunity to visit the HGS contact center in Chiswick. The 500-seat center is focused on supporting accounts with broad language capability needs and it also provides specialist client programs beyond traditional customer care support. The industry sectors supported from the center include automotive, consumer packaged goods (CPG), government, and health[...]
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Apr 29, 2015, by Gary Bragar
At Equifax Workforce Solutions Forum 2015, the Affordable Care Act (ACA) was one of the main topics of discussion. And it’s no wonder why: ACA is now in effect, and many U.S. corporations and individuals are still not ready, despite the act’s effective date being delayed from January 2014 to January 2015.
The Congressional Budget Office estimates that employer-shared ACA respon[...]
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Apr 28, 2015, by Andy Efstathiou
Capgemini announced today its intention to acquire IGATE. Capgemini is offering $48 per share, or $4.04bn, a premium of ~5% over current IGATE share price. IGATE had debt at end 2014 of $686m and cash on hand of $192m. This offer gives IGATE an enterprise value of ~$4.53bn. Capgemini is thus paying a massive 15.5 x 2014 earnings ($292m) and nearly 3.6 x 2014 revenues.
The acquisition [...]
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Apr 13, 2015, by Gary Bragar
Employee Value Proposition (EVP) is about more than creating a nice-looking career page with exciting reasons why candidates should join a company. It is also about empowering recruiters to use their corporate brand flexibly for individual candidate situations. This is well known to recruitment processing outsourcing (RPO) companies.
However, an effective EVP can go even further. In a candidate[...]
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Apr 13, 2015, by Dominique Raviart
NelsonHall recently spent two weeks in India, focusing on latest developments in software testing and digital transformation services. We met with Capgemini Group’s Testing Global Service Line (TGSL), the group’s software testing practice (across Capgemini and Sogeti) and discussed key topics including its push towards cross-client shared service centers, and IP development (with the r[...]
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Apr 09, 2015, by Dominique Raviart
NelsonHall recently met with the management of Atos to discuss the acquisitions of Bull and Xerox ITO and the progress being made by Atos in adopting Indian offshoring. Note that this meeting took place before Atos' Consulting & Systems Integration analyst day.
Bull: Is An Expanded Portfolio Relevant?
With its acquisition of Bull, Atos has acquired an IT firm with a significant level[...]
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Apr 08, 2015, by John Willmott
NelsonHall’s Business Process Services (BPS) Confidence Index is a quarterly index of confidence to monitor changes in industry confidence in the global business process services market.
The objectives of the quarterly “BPS Confidence Index” are to identify:
Whether the demand for business process services has strengthened or softened in the past quarter
Expectations o[...]
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Apr 08, 2015, by Dominique Raviart
This week NelsonHall held its quarterly IT Outsourcing (ITO) Index webcast to report on the latest developments in ITO contract activity and present an analysis of spending activity for IT services, professional services (i.e. consulting and systems integration) and ITO.
Background
ITO Index data shows a steady (but non-linear) decline in Total Contract Value (TCV) from 2002 onwards. The lev[...]
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Apr 08, 2015, by John Willmott
BPO contract TCV in Q1 2015 continued the improvement in contract activity seen in Q4 2014, with BPO TCV picking up and gaining momentum over the past two quarters following relatively low levels of BPO TCV awarded in Q2 and Q3 2014.
In particular, Q4 2014 showed a 6% improvement in BPO TCV year-on-year, with BPO accounting for 31% of total outsourcing TCV. Q1 2015 BPO TCV performance then impr[...]
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Apr 02, 2015, by Gary Bragar
At ADP’s recent annual Meeting of the Minds (MOTM) client conference, CEO Carlos Rodriguez stated ADP’s commitment to now being 100% focused on Human Capital Management (HCM) following the spin-off of its Dealer Services business in 2014. This was the largest conference yet with ~1,100 clients from 500 different companies attending, and several client case studies illustrated ADP&rsquo[...]
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Mar 31, 2015, by NelsonHall Analyst
Demand for learning services has been the lowest of all the HR outsourcing services over the last few years. But while the market has been in a lull, several suppliers have taken the time to revamp their learning services businesses in one of two ways.
The first approach is about honing learning offerings around one specific learning function. Sometimes this is about refining one func[...]
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Mar 30, 2015, by Dominique Raviart
Sopra Steria has announced its financial results for 2014, focusing on its profitability performance (revenues were previously published in February). Our key takeaways from the announcement are discussed here.
U.K. Will Continue to Outperform Other Sopra Steria Geographies in 2015
Sopra Steria U.K. had phenomenal growth in 2014 (+18.2% organically) to ~€859m. Profitability was high (ad[...]
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Mar 27, 2015, by NelsonHall Analyst
By Vicki Jenkins and Mike Cook
A year ago Convergys acquired fellow contact center vendor Stream, making it the second largest CMS BPS provider by revenue behind Teleperformance. NelsonHall CMS analysts Vicki Jenkins and Mike Cook caught up with key members of Convergys’ leadership team on the anniversary of the acquisition to discuss how the new organization is shaping up.
The importa[...]
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Mar 26, 2015, by Dominique Raviart
NelsonHall has recently completed a series of visits in India, addressing a number of topics including software testing, application management and digital transformation services.
NelsonHall met with software testing pure-play, Cigniti Technologies, now the largest of all India-based testing pure plays. The company has a headcount of 1,600, ahead of Maveric Systems (~1,200) and QA Infotech (~8[...]
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Mar 26, 2015, by Gary Bragar
Last week I attended NIIT’s annual international customer conference, Confluence 2015, which was themed ‘Learning Transformation: The View Is Worth The Climb’. Alongside sessions on best practice and how NIIT are supporting transformation in learning, ~10 client companies described their transformation journey. Here are the key take-aways from the event, with NelsonHall’s p[...]
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Mar 26, 2015, by Andy Efstathiou
Banks have been struggling to adapt to changing, expensive regulations, and 2015 and 2016 will see further implementation requirements requiring large investments to achieve compliance. Here is a review of some of the more important ones and a look at the implications for bank operations strategy.
Key regulations taking effect over the coming months are:
EMV (Chip-based payment cards) for[...]
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Mar 23, 2015, by Gary Bragar
Ceridian’s recent analyst day in San Francisco was focused on Dayforce HCM, its proprietary HR cloud offering. The company shared news of Dayforce client wins, new service offerings, technology developments, and its global expansion plans.
In 2014 Ceridian was focused on HR product development, and 2015 sees the company launch Dayforce in the U.K. Ceridian is looking to further globalize [...]