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Nov 15, 2015, by Rachael Stormonth
Will CSC invest nearly $1.2bn in M&A in the space of a few months?
Or will Capita progress with a bidding war?
CSC has sent a letter to the Xchanging board outlining its interest in making a cash offer of 170p per share for Xchanging stock. This would constitute a premium of 6.3% over Capita’s October 14 offer of 160p per share. CSC’s offer is dependent on Xchanging not [...]
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Nov 05, 2015, by Gary Bragar
Employer branding has become an integral component of an effective talent strategy. It’s synonymous with a company’s reputation as an employer, portraying the image of what the company is like to work for. The purpose of properly conveying and clearly communicating an employer’s brand is essential to attract, engage, develop, and retain the best talent for your organization.
B[...]
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Nov 05, 2015, by NelsonHall Analyst
Sitel celebrates its 30th anniversary in a year in which it was acquired by French-based Groupe Acticall, whose controlling shareholder Creadev is the entrepreneurial investment arm of the Mulliez family. Sitel had been looking for an investor for more than a year, while the Mulliez family was planning to build a global platform and saw Sitel as an opportunity to fulfill that goal. At its recent a[...]
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Nov 03, 2015, by Ivan Kotzev
Webhelp recently entered the Turkish CMS outsourcing market with the acquisition of Callpex, a move that is set to bring an additional €20m (~$20m) in annual revenue against its global revenue of ~$648m (2014 NelsonHall estimate). Callpex has 2,000 employees and 40 clients, and will bring with it logos in the BFSI, telecom, travel and automotive sectors, primarily in the domestic market. Thes[...]
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Nov 03, 2015, by Andy Efstathiou
The major capital markets custodian firms recently reported Q3 2015 financials. The custodians provide critical operations support to global capital markets, and their performance provides an early warning measure of the state of the capital markets industry in general. Here we look at the performance indicators for BNY Mellon, State Street, and Northern Trust, reflect on the implications for the [...]
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Nov 03, 2015, by Paul Connolly
One of the most laborious tasks faced by business planners is gathering relevant market size and forecast data as part of the annual planning cycle. Traditionally this has meant trawling through enormous documents, often referred to as the black books or bibles of the planners’ world. And then, finding that not all of the required market data is available in one place (or even at all), this [...]
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Nov 03, 2015, by NelsonHall Analyst
The global learning BPO (LBPO) market was worth $2.9bn in 2014 and NelsonHall forecasts it to grow at 6.7% per annum, reaching $4bn by 2019. But what is the current pattern and nature of LBPO deals, and how are things changing?
Recent LBPO activity has been largely from Europe, a trend which began to pick up in 2014. Activity is widespread across Europe, including the U.K., Germany, Nordics, De[...]
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Oct 20, 2015, by Mike Smart
IT security has never been more important, with levels of cybercrime continuing to climb and the adoption of cloud, mobile and IoT technologies increasing organizations’ ‘attack surface area’. With organizations gathering more data than ever via digitization and big data, and attackers finding ever more sophisticated ways of targeting them, both the depth and breadth of att[...]
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Oct 20, 2015, by Gary Bragar
When Recruitment Process Outsourcing (RPO) became more widely adopted a decade or so ago, the primary focus was on the following functions:
Sourcing
Recruiting
Selection & Assessment
Administration
Onboarding.
During the last few years vendors have added additional capability focused on helping clients improve their talent management capability, including:
Talent strat[...]
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Oct 19, 2015, by Rachael Stormonth
On October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month average price and 64% to the one-month average price.
Capita states it believes the acquis[...]
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Oct 14, 2015, by Andy Efstathiou
NelsonHall has just published a market assessment on Analytics and Reporting (A&R) BPS in banking and capital markets (BFS). This is an emerging BPS market with few significant competitors, and adoption from only a few institutions who are tier 1 banks in mature markets. There are many vendors of point A&R solutions, but no standard or dominant vendor has emerged to manage the process valu[...]
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Oct 14, 2015, by Dominique Raviart
Capgemini Group recently briefed on its R&D services/product engineering testing capabilities in its Sogeti High Tech subsidiary.
Background
Sogeti High Tech (SHT) is a subsidiary of Sogeti (itself a subsidiary of Capgemini). It provides product engineering services (PES)/R&D services. The company has a background in servicing key aeronautic sector clients. The company has expanded i[...]
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Oct 14, 2015, by Andy Efstathiou
The most important development in U.S. banking BPS in the last five years has just been announced (it may still not pass the U.S. Congress, but this analyst believes that too much pressure will be applied by industry for Congress to block it).
The announcement is that the signatories to the Trans-Pacific Partnership (TPP) have reached an agreement on the terms of the trade agreement and will no[...]
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Oct 08, 2015, by Rachael Stormonth
One recurring theme in recent conversations with CIOs has been their increasing interest in DevOps and their recognition of the importance of having the right culture. In fact, three C words: Culture, Collaboration, Communication. The general feeling is that if Agile is difficult, distributed Agile is challenging – and DevOps requires organizational rethinking. But, they agree[...]
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Oct 07, 2015, by Dominique Raviart
On October 6th, NelsonHall held its quarterly IT outsourcing (ITO) Index webcast, presented by Dominique Raviart, Research Director for IT Services research.
In Q3 2015, ITO bookings were down 30% year-on-year overall. In North America, bookings declined by 60% y/y, while Europe was up 60% y/y. Over the Q1-Q3 2015 period, ITO bookings were down 30% y/y overall. North America was down [...]
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Oct 06, 2015, by Rachael Stormonth
CSC has announced it has entered into exclusive negotiations to acquire Australian IT services vendor UXC for AU$1.26 per share, a purchase price of ~AU$428m (~US$300m). The transaction is subject to completion of a five-week exclusive due diligence process. CSC expects it to be finalized by February 2016.
UXC is one of Australia’s largest independent publicly-owned IT services vendo[...]
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Oct 05, 2015, by NelsonHall Analyst
At CSS Corp’s analyst day and OneWorld client conference in Santa Rosa, California, the theme was “Let’s Simplify”. CEO Tiger Ramesh opened the analyst day with a story about his own digital experience travelling to the conference, including buying his airline ticket online, and piloting a hotel phone app he used to select his room and take restaurant recommendations. He us[...]
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Sep 29, 2015, by NelsonHall Analyst
ADP recently held its seventh annual industry analyst event in NYC at its Innovation Lab in Chelsea, providing a current business update, news of recent developments, and insights on what’s to come.
Overall, there has been growth across ADP’s cloud-based platforms, including RUN, Workforce Now, Vantage HCM, and GlobalView HCM, with the total number of clients reaching ~5[...]
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Sep 28, 2015, by Dominique Raviart
Three questions are commonly being aired these days about the delivery of IT services in support of digital transformation initiatives. Having heard each of these being raised several times, we thought it is a good time to put them through a bit of a reality check. First up for examination...
Is “Fail Fast, Move On” the Right Approach to Digital Transformation Projects?
The [...]
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Sep 21, 2015, by NelsonHall Analyst
Though we’re only just into fall, the nature of activity in the Benefits Administration market in 2015 provides important pointers to key strategic focus areas in 2016.
In the U.S., the emphasis will continue around Health & Welfare (H&W) services, stemming from the Affordable Care Act (ACA). In 2015, tier two H&W specialists such as Businessolver and TASC launched ACA reporti[...]