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NEAT reports results:

  • Mortgage & Loan BPS

    Oct 26, 2017 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Mortgage & Loan business process services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination and the development of new digital banking models. Vendors evaluated are Atos, Capgemini, Computershare, Mphasis-Digital Risk, Firstsource, Genpact, Infosys, Intelenet, SLK, Sutherland, Tata BSS, TCS, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • SAP HANA & S/4HANA Services

    Oct 24, 2017 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP HANA and S/4HANA services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on SAP HANA and S/4HANA. Vendors evaluated are Accenture, Atos, Capgemini, CGI, DXC Technology, EPAM Systems, Infosys, LTI, NTT Data, TCS, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Software Testing: Crowdtesting

    Oct 17, 2017 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on UX and mobile. Vendors evaluated are Applause, BugFinders, passbrains, QA Infotech, Qualitrix, and Testbirds. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Multi-Process HR Services

    Sep 13, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cloud-based HR services, intelligent technologies, technology integration, and globalization. Vendors evaluated are: Accenture, ADP, Alight Solutions, Capgemini, Capita, Conduent, Genpact, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Cloud-Based HR Services

    Aug 23, 2017 by Elizabeth Rennie
    This 2017 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on services based on the Workday and SAP SuccessFactors platforms. Vendors evaluated are Accenture, ADP, Alight Solutions, Capgemini, Ceridian, Conduent, DXC Technology, HCL, Hexaware, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, SD Worx, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Managed Services Programs (MSP)

    Jul 21, 2017 by Nikki Edwards
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on strategic talent sourcing, talent analytics, and multi-country delivery. Vendors evaluated are Allegis Global Solutions, AMS, Capita, KellyOCG, Pontoon, TAPFIN, Yoh, and ZeroChaos. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Multi-Channel CMS

    Jun 16, 2017 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-channel services as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue, self-service enablement, and CX improvement. Vendors evaluated are: Aegis, Capgemini, Concentrix, Conduent, CSS Corp, HGS, Infosys, Intelenet, iSON BPO, Sitel, Sutherland, Sykes, TaskUs, Teleperformance, TeleTech, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • IoT Services

    Jun 07, 2017 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on customer engagement, improved efficiency, and enabling new business models. Vendors evaluated are: Accenture, Aricent, Atos, Capgemini, CSS Corp, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Infotech, L&T Technology Services, Logicalis, Luxoft, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Digital Transformation Services

    May 24, 2017 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Digital Transformation Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting and implementation services. Vendors evaluated are: Atos, CSC, EPAM Systems, HCL, IBM, Infosys, Luxoft, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • FinTech Services in Banking

    May 04, 2017 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering FinTech services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Consulting, Design & Deploy, Operations Support, New Digital Business Models, and Legacy Process Automation. Vendors evaluated are: Atos, Avaloq, Capgemini, DXC, Genpact, HCL Technologies, IBM, Infosys, NIIT Technologies, Sutherland, Syntel, TCS, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Property & Casualty Insurance BPS

    May 03, 2017 by NelsonHall Analyst
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Property & Casualty insurance services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are: Accenture, Cognizant, CSC, EXL, Genpact, Infosys, Sutherland, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • CMS in Telecoms

    May 02, 2017 by Vicki Jenkins
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the telecommunications sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, CSS Corp, Firstsource, HGS, Infosys, Intelenet Global Services, Sitel, Sutherland, Sykes, TCS, Tech Mahindra, Teleperformance, Transcom, and Transcosmos. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Managed Security Services

    Apr 13, 2017 by Mike Smart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Security Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Security, Network Security, and Advanced Security Services.Vendors evaluated are: CGI, Atos, Capgemini, CSS Corp, DXC Technology, IBM, Infosys, SecureWorks, TCS, and Unisys. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Learning BPS

    Apr 10, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Application Outsourcing

    Mar 15, 2017 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Application Outsourcing services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Development and Application Maintenance. Vendors evaluated are: Accenture, Atos, Capgemini, Infosys, Luxoft, NIIT Technologies, NTT Data, TCS, Tech Mahindra, Unisys, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • RPA & AI in Banking

    Feb 17, 2017 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and/or AI services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on RPA, AI, legacy process automation, and support for new digital banking models. Vendors evaluated are: Capgemini, CSC, EXL, Genpact, HCL Technologies, Hexaware Technologies, IBM, Infosys, L&T Infotech, Tech Mahindra, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Big Data & Analytics

    Jan 27, 2017 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Big Data & Analytics services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Platforms & Accelerators, Operational Improvement, New Business Models, and Efficiency Improvement. Vendors evaluated are: Accenture, Atos, Capgemini, CGI, HCL Technologies, Infosys, NTT DATA Services, Tata Consultancy Services, Tech Mahindra, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • CMS in Retail Banking

    Jan 23, 2017 by Vicki Jenkins
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the Retail Banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, Firstsource, Infosys, Intelenet Global Services, Sitel Corporation, Sykes Enterprises, Teleperformance, TeleTech, Transcom, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Benefits Administration - Overall

    Jan 18, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Capita, Conduent, Empyrean, Equiniti, Fidelity Human Resource Services, JLT Benefit Solutions, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Benefits Administration - U.S. Focus

    Jan 17, 2017 by Amy Gurchensky
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Conduent, Empyrean, Fidelity Human Resource Services, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].
    [read more]

Blog post results:

  • Neeyamo Event: Payroll Beyond Borders

    Jan 24, 2022 by Elizabeth Rennie

      Last week marked Neeyamo's Payroll Beyond Borders' virtual global payroll industry event. The keynotes were delivered by payroll industry leaders Dan Maddux, Executive Director, American Payroll Association, and Ken Pullar, CEO, CIPP. The event had around 1,200 participant[...]

    [read more] 0 comments

  • The Changing Role of the Strategic Benefits Leader

    Jan 14, 2022 by Elizabeth Rennie

      Since the start of the pandemic, company benefits have played an increasingly important role in helping organizations protect the safety, wellness, and health of their employees. This is increasingly the case, not only for physical wellness, but organizations now have greater awareness[...]

    [read more] 0 comments

  • HR Trends & Outlook 2021, Part 1: Core HR

    Jan 12, 2021 by Elizabeth Rennie

      Part 1 by Pete Tiliakos & Liz Rennie This is Part 1 of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Part 1 looks at the key outsourcing trends around core HR functions, including cloud HR transformation, payroll, and[...]

    [read more] 0 comments

  • Benefitfocus Sets Out its Benefits Vision

    Mar 26, 2020 by Elizabeth Rennie

        The recent OnePlace2020 digital conference was an opportunity for Benefitfocus to launch its 2020 strategy and to increase awareness of the benefits marketplace. Its vision is to improve lives with benefits, timely in light of the current global pandemic. Ray August, Pre[...]

    [read more] 0 comments

  • Engaging with Benefits: Spotlight on Benefitfocus

    Nov 19, 2019 by Gary Bragar

      Last week I attended the Benefitfocus Seller Place 2020 conference. Benefitfocus has repositioned itself from a software company to a benefits platform provider with solutions focused on engaging and improving the user experience while helping employers and employees make more informed[...]

    [read more] 0 comments

  • Alight Solutions: 2017 Progress Report & 2018 Vision

    Dec 14, 2017 by NelsonHall Analyst

      It has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is hea[...]

    [read more] 0 comments

  • The Journey for HR Services in 2018: Part 2

    Dec 06, 2017 by NelsonHall Analyst

      In my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, [...]

    [read more] 0 comments

  • The Rise of Intelligent Automation in Benefits Administration

    Nov 08, 2017 by NelsonHall Analyst

    Relative to other HR services, the application of intelligent automation in benefits administration is lagging, but is slowly making progress.  With respect to RPA, Conduent and Alight are among the first movers, with both using bots for manual calculations in pension administration. In add[...]

    [read more] 0 comments

  • Benefits Optimization: The Focus of the Participant Experience in Benefits Administration

    Oct 25, 2017 by NelsonHall Analyst

      Over the last few years, developments around the participant experience for benefits administration services have been focused on helping employees become more effective consumers as they make their benefit selections (the “consumerization” era). In 2016, the next stage of [...]

    [read more] 0 comments

  • The Gig Economy & the Challenge for HR

    Sep 22, 2017 by NelsonHall Analyst

    The gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers presen[...]

    [read more] 0 comments

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017 by NelsonHall Analyst

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologi[...]

    [read more] 0 comments

  • Trending Now in HR Services

    Jun 30, 2017 by NelsonHall Analyst

      As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The mo[...]

    [read more] 0 comments

  • Equifax Expanding Horizons with Verifications, Workforce Analytics, & ACA Subsidy Management Services

    May 03, 2017 by NelsonHall Analyst

      Equifax Workforce Solutions’ 2017 client forum was themed “Expanding Horizons”, and here I take a quick look at three areas in which Equifax is expanding its HR solutions.  Expanding Verifications Business Equifax’s verification services business is e[...]

    [read more] 0 comments

  • ADP Demonstrates Why Service is Core Differentiator

    Mar 28, 2017 by Gary Bragar

      ADP’s CEO Carlos Rodriguez began the company’s annual client conference, Meeting of the Minds, by talking about unprecedented challenges faced, including global talent needs, growing compliance burdens, and rising expectations. And though perhaps not the most original of me[...]

    [read more] 0 comments

  • Benefits Administration Vendors Need to Demonstrate Expertise & Strong Technology to Win New Clients

    Feb 22, 2017 by NelsonHall Analyst

    NelsonHall’s latest Benefits Administration Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of some of the findings from our interviews with benefits administration cu[...]

    [read more] 0 comments

  • Facts & Implications of Aon Hewitt’s Sale to Blackstone

    Feb 16, 2017 by NelsonHall Analyst

    Last week Aon Hewitt announced that it has signed a definitive agreement to sell nearly all the businesses within its Outsourcing segment (including benefits administration, HR BPO, and Workday cloud HR services) to Blackstone. Initially, it may appear that this is a step backwards from some of [...]

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  • HRO: A Year in Review & 2017 Preview

    Jan 06, 2017 by NelsonHall Analyst

    Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look [...]

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  • A Closer Look at Benefits Administration in H1 2016: Part 3

    Sep 29, 2016 by NelsonHall Analyst

    In the third and final blog in the series examining the benefits administration market, I take a quick look at what health & welfare (H&W) services vendors have done recently to improve the participant experience. Historically, choice within employer-sponsored health plans has been li[...]

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  • A Closer Look at Benefits Administration in H1 2016: Part 2

    Sep 19, 2016 by NelsonHall Analyst

    NelsonHall’s Targeting Benefits Administration Services market analysis report, which will be published later this month, finds that the top driver for organizations outsourcing benefits administration is to improve the participant experience. Accordingly, both retirement and health & [...]

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  • A Closer Look at Benefits Administration in H1 2016: Part 1

    Sep 13, 2016 by NelsonHall Analyst

    In this, the first of three blogs on the current benefits administration outsourcing market, I take a brief look at what’s been happening in H1 2016. Benefits administration accounted for ~40% of HRO contract activity in the first half of 2016, with a heavy emphasis on renewals and cont[...]

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