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Track the pattern of service adoption by monitoring Banking Operations Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Banking Operations Transformation

Insightful Analysis to Drive Your Banking Process Strategy. NelsonHall's Banking Operations & Transformation Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Banking Operations Transformation.

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Latest Banking Operations Transformation Market Forecast

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featured blog posts on
Banking Operations Transformation:

  • How GenAI & Process Automation are Transforming Banking Operations

    Oct 28, 2025, by Andy Efstathiou

      I recently completed a global market assessment of how GenAI and process automation are transforming banking operations. Here are some high-level findings. GenAI adoption trends in banking The adoption of GenAI and automation is still very immature, with large institutions being [...]

    read post

  • How Cognizant is Supporting the Rapidly Growing Private Credit Industry

    Sep 16, 2025, by Andy Efstathiou

      In this blog, I look at the rise of private credit and Cognizant’s operational services that are tailored to meet the needs of the private credit industry.       The Rise of Private Credit The creation and availability of alternative assets suc[...]

    read post

  • How Mortgage & Loan Operational Services Are Transforming

    Jul 18, 2025, by Andy Efstathiou

      I recently completed a global market assessment of mortgage and loan operations services. I found that the mortgage and loan industry is restructuring at a faster pace than at any time since the Savings and Loan Crisis of the early 1990s, as mergers and divestitures have increased in s[...]

    read post

  • Capgemini Launches GenAI-based KYC Offering for Operational Flexibility

    Jun 18, 2025, by Andy Efstathiou

      In this blog, I look at the growing requirement for operational flexibility in banking, and at a specific KYC initiative from Capgemini aimed at addressing this. Industry trends Financial institutions and regulators are increasing their financial crime and compliance (FCC) activi[...]

    read post

  • TCS MasterCraft: Using GenAI to Improve Legacy Software Remediation

    Jun 02, 2025, by Andy Efstathiou

    GenAI is being tested by enterprises to identify the value it can bring to their operations. In 2024, the BFSI industry undertook more GenAI testing and POCs than any other industry. However, many POCs were unsuccessful because of limitations in data sets, processing power, and digital processes[...]

    read post
view all blog posts

latest blog posts on
Banking Operations Transformation:

  • How GenAI & Process Automation are Transforming Banking Operations

    Oct 28, 2025, by Andy Efstathiou

      I recently completed a global market assessment of how GenAI and process automation are transforming banking operations. Here are some high-level findings. GenAI adoption trends in banking The adoption of GenAI and automation is still very immature, with large institutions being [...]

    read post

  • How Cognizant is Supporting the Rapidly Growing Private Credit Industry

    Sep 16, 2025, by Andy Efstathiou

      In this blog, I look at the rise of private credit and Cognizant’s operational services that are tailored to meet the needs of the private credit industry.       The Rise of Private Credit The creation and availability of alternative assets suc[...]

    read post

  • How Mortgage & Loan Operational Services Are Transforming

    Jul 18, 2025, by Andy Efstathiou

      I recently completed a global market assessment of mortgage and loan operations services. I found that the mortgage and loan industry is restructuring at a faster pace than at any time since the Savings and Loan Crisis of the early 1990s, as mergers and divestitures have increased in s[...]

    read post

  • Capgemini Launches GenAI-based KYC Offering for Operational Flexibility

    Jun 18, 2025, by Andy Efstathiou

      In this blog, I look at the growing requirement for operational flexibility in banking, and at a specific KYC initiative from Capgemini aimed at addressing this. Industry trends Financial institutions and regulators are increasing their financial crime and compliance (FCC) activi[...]

    read post

  • TCS MasterCraft: Using GenAI to Improve Legacy Software Remediation

    Jun 02, 2025, by Andy Efstathiou

    GenAI is being tested by enterprises to identify the value it can bring to their operations. In 2024, the BFSI industry undertook more GenAI testing and POCs than any other industry. However, many POCs were unsuccessful because of limitations in data sets, processing power, and digital processes[...]

    read post
view all blog posts

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