Since my last ESG Market Assessment published in 2024, the public’s perception of ESG has declined due to public revelations that the carbon emission metrics used by many certifying firms are inconsistent, incomplete, and sometimes misleading. During the past year, ESG practition[...]

  I recently completed a global market assessment of how GenAI and process automation are transforming banking operations. Here are some high-level findings. GenAI adoption trends in banking The adoption of GenAI and automation is still very immature, with large institutions being [...]

  In this blog, I look at the rise of private credit and Cognizant’s operational services that are tailored to meet the needs of the private credit industry.       The Rise of Private Credit The creation and availability of alternative assets suc[...]

  I recently completed a global market assessment of mortgage and loan operations services. I found that the mortgage and loan industry is restructuring at a faster pace than at any time since the Savings and Loan Crisis of the early 1990s, as mergers and divestitures have increased in s[...]

  In this blog, I look at the growing requirement for operational flexibility in banking, and at a specific KYC initiative from Capgemini aimed at addressing this. Industry trends Financial institutions and regulators are increasing their financial crime and compliance (FCC) activi[...]