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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
published on Feb 20, 2019
NelsonHall’s market analysis of advanced digital workplace services consists of 71 pages.
NelsonHall’s “Advanced Digital Workplace Services” report is a comprehensive market assessment report designed for:
This report analyzes the market for digital workplace services. It addresses the following questions:
Clients are looking to use digital workplace services to enable the move to a future ready workplace, but to also provide the base for wider digital transformation. With growing emphasis on overall employee experience now at the heart of many digital initiatives, the role of IT is changing even further.
Key requirements for digital workplace services include the ability to provide end-users with a greater choice of engagement and more personalized services support across the workplace. From a proactive and predictive perspective this includes the use of remote monitoring, self-healing, RPA and predictive analytics. There is a greater emphasis on self-serve and automated provisioning through a catalog-based approach, and on-site support through Tech Cafes, smart lockers and vending machines.
As clients seek to further improve productivity and employee experience, there is a realization that IT needs to work collaboratively with stakeholders across the entire business to improve their understanding of end-user requirements, and the ability to further personalize services. This involves engaging with marketing and communications departments and using gamification as a means to improve digital workplace adoption, and HR for more efficient on-boarding and off-boarding of employees.
It also includes collaboration with facilities management to drive the adoption of smart offices (smart conference and booking facilities) and intelligent space management and wayfinding solutions through beacons and sensors.
Key services include a focus on design thinking in consulting and advisory engagements across digital workplace services, expediting as a service (aaS) offerings including Device as a Service (DaaS), Workplace as a Service, VDI, AI-led service desk, Windows 10 and Office 365 migration services, and intelligent collaboration services.
To deliver these services, IT service vendors are investing in capabilities including:
IT services vendors are also using a plethora of third-party tools in support of predictive analytics, automation, AI, self-heal, EMM, IAM, virtualization services, smart workplace and end-user experience.
published 2019-02-21 | Project by John Laherty