HRO Insight blog
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NEAT reports results:
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Global EOR Services 2025
Sep 16, 2025 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in delivering EOR product innovation. Vendors evaluated for this NEAT are: Atlas, BIPO, CXC Global, Deel, G-P, Multiplier, Neeyamo, Pebl, Remofirst, Remote, and Safeguard Global. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Mortgage & Loan Services 2025
Jul 14, 2025 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best-performing vendors overall, and with specific capability in operations, process automation, AI & analytics, and professional services. Vendors evaluated for this NEAT are: Capgemini, Coforge, Cognizant, DXC, Firstsource, Happiest Minds, Infosys, LTIMindtree, Mphasis, Opteamix, SBS, TCS, Tech Mahindra, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Procurement Transformation 2025
Jul 01, 2025 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & transformation, operations, and sourcing & category management. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cognizant, Corbus, EXL, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS Procurement. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
ServiceNow Services 2025
Jul 01, 2025 by Gaurav ParabThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering ServiceNow services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology workflow services, customer & industry workflow services, employee workflow services, and creator workflow services. Vendors evaluated for this NEAT are: Atos, Coforge, Cognizant, Infosys, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Revenue Cycle Management 2025
Jun 18, 2025 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering revenue cycle management (RCM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in front, middle, and back-end services. Vendors evaluated for this NEAT are: Atos, Availity, Cognizant, Exela Technologies, Firstsource, Genpact, Omega Healthcare, Sagility, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Conversational Commerce 2025
Apr 23, 2025 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX conversational commerce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in sales and retention. Vendors evaluated for this NEAT are: Concentrix, Firstsource, Foundever, HGS, IGT Solutions, iSON Xperiences, Movate, TELUS Digital, TP, Transcom, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Attack Surface Management 2025
Apr 22, 2025 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering attack surface management (ASM) as part of their cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in automated ASM services and integrating ASM within a wider cyber resiliency strategy. Vendors evaluated for this NEAT are: Atos, Detectify, Kyndryl, TCS, Tech Mahindra, Unisys, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Benefits Administration: Health & Welfare 2025
Apr 15, 2025 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering health & welfare (H&W) benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on health & welfare benefits, total benefits outsourcing (TBO), enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Aon, Aptia, bswift, BusinessSolver, Conduent, Empyrean, Fidelity, isolved, MMB Digital, PlanSource, TELUS Health, and WEX. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Experience-Led HR Transformation 2025
Apr 09, 2025 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, experience and engagement, efficiency, transformation journey); SME-mid market focus; and geographic coverage (Americas, Europe, Asia-Pacific, and global). Vendors evaluated for this NEAT are: Accenture, Capgemini, Conduent, HR Path, Infosys, SD Worx, Strada, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Cognitive & Self-Healing IT Infrastructure Management 2025
Mar 25, 2025 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in server-centric services, cognitive service desk, and AI. Vendors evaluated for this NEAT are: Accenture, Atos, Coforge, DXC, Getronics, Infosys, Kyndryl, LTIMindtree, Movate, Mphasis, NTT DATA, TCS, Tech Mahindra, Unisys, UST, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
RPO 2025
Mar 11, 2025 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on candidate experience, technology innovation, service innovation, multi-country delivery, and talent acquisition (TA) transformation. Vendors evaluated for this NEAT are: ADP, Advanced RPO, Cielo, Hudson RPO, IBM, Instant Impact, Korn Ferry, Lorien, NLB Services, NXTThing RPO, PeopleScout, Sanderson, and Talent Solutions RPO. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
P&C Operations: Analytics & AI 2025
Feb 18, 2025 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in underwriting, customer service/administration, claims administration, operations analytics, and AI/GenAI. Vendors evaluated for this NEAT are: Capgemini, Cognizant, DXC, EXL, Foundever, Genpact, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Learning Services 2025
Jan 21, 2025 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in service innovation, technology innovation, and employee lifetime skilling, and those with the best geographic footprint and scalability. Vendors evaluated for this NEAT are: Capgemini, GP Strategies, IBM, InfoPro Learning, Infosys, NIIT, NLL Academy, Ozemio, Seertech, Tesseract Learning, and Vertex. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Core Banking Services 2025
Jan 07, 2025 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering core banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in operational services, cloud migration, process automation, AI & analytics, and professional services. Vendors evaluated for this NEAT are: Accenture, Aspire Systems, Avaloq, Capgemini, Coforge, Cognizant, Genpact, Happiest Minds, Infosys, Kyndryl, LTIMindtree, Quantiphi, Sopra Steria, TCS, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
F&A Transformation 2024
Nov 12, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering finance & accounting (F&A) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in analytics, CFO advisory services, BPS & transformation, and GenAI. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cognizant, Datamatics, Exela Technologies, Genpact, HCL Technologies, IBM, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Quality Engineering 2024
Nov 06, 2024 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA-based automation, AI-based analytics & automation, GenAI use cases, application migration to cloud testing, and SAP testing. Vendors evaluated for this NEAT are: Accenture, Amdocs, Apexon, Aspire Systems, Atos, Capgemini, Cigniti, Coforge, Cognizant, EPAM Systems, Expleo, IBM, Infosys, LTIMindtree, Movate, NTT DATA, Planit, Qualitest, QualiZeal, TCS, Tech Mahindra, TestingXperts, Trigent, Virtusa, Wipro, and Xoriant. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Payroll Services 2024
Oct 01, 2024 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with digital payroll capability, multi-country payroll capability, and extended HR capability. Vendors evaluated for this NEAT are: activpayroll, ADP, Ascent HR, CloudPay, Deel, isolved, Neeyamo, Papaya Global, Paybix, Paychex, PwC Consulting, Ramco Systems, Safeguard Global, SD Worx, Strada, TMF Group, UKG, Vistra, and Zellis. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
New World Workforce Management 2024
Sep 18, 2024 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management (WFM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost value, scheduling, employee empowerment, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP, Dayforce, Infor, Paycor, SD Worx, Shiftboard, UKG, and WorkForce Software. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CX Services in High Tech & Automotive 2024
Sep 18, 2024 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the high tech & automotive sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Bosch Service Solutions, Concentrix, Foundever, Konecta, Movate, Mplus, Teleperformance, TELUS Digital, and TTEC. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Global EOR Services 2024
Sep 16, 2024 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in delivering innovation in both technology and services, and those with specific capability serving enterprise-level and SMB companies. Vendors evaluated for this NEAT are: Atlas, CXC Global, Deel, FoxHire, G-P, Multiplier, Neeyamo, Papaya Global, Remofirst, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
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Blog post results:
TCS Q3 FY14 Results: TCS Continues to Pull Ahead - What are Its Growth Engines?
Jan 16, 2014 by Rachael Stormonth[read more] 0 commentsAnother very strong quarter from TCS, with no hint of the slight slowdown in growth that we have seen at Accenture (for its November quarter) and Infosys. If we look at where the growth is coming from: The more established ADM services (where Infosys took its eye of the ball in FY 13) contr[...]
Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0
Jan 10, 2014 by Rachael Stormonth[read more] 0 commentsThere are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved to[...]
NelsonHall’s 2014 HRO Predictions By Service Line
Dec 17, 2013 by Gary Bragar[read more] 0 commentsPer NelsonHall’s blog of December 12, 2013 was a healthy year for HRO, with overall contract activity up ~37%. We now take a look at what we can expect in 2014 by HRO service line. MPHRO We predict the Global MPHRO market will grow at mid-single digits CAAGR through 2017 The Shared Se[...]
Mouchel Bounces Back in FY 2013
Dec 12, 2013 by NelsonHall Analyst[read more] 0 commentsMouchel has announced results for FY 2013, for the period ending 30 September 2013: Revenue was £555.3m EBIT was £28.1m, a margin of 5.1%. Comparisons with the prior year were not provided as the company in its present from came i[...]
HP Enterprise Services Exceeds Guidance for FY 2013
Nov 26, 2013 by Rachael Stormonth[read more] 0 commentsHP Enterprise Services (ES) has announced fiscal Q4 2013 results, for the period ending October 31, 2013: Revenues were $5,759m, down 9.3% y/y, and down 1% sequentially EBIT was $255m, a margin of 4.4% down 223 bps y/y. Fiscal Q4 2013 revenue (and y/y and sequential revenue growth) by s[...]
Capita CEO to Retire
Nov 18, 2013 by Rachael Stormonth[read more] 0 commentsCapita has announced the retirement of its CEO, Paul Pindar, with effect from February 28, 2014. Pindar will step down after 26 years with the company. Andy Parker, Capita's current Deputy Chief Executive and Joint COO, will succeed Paul as Chief Executive from March 1, 2014. Dawn Marriott[...]
Cabinet Office on Track with Shared Services Strategy
Nov 04, 2013 by NelsonHall Analyst[read more] 0 commentsThe U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sec[...]
Northgate Information Solutions Announces 2013 Revenues Down 6% to £802m
Sep 02, 2013 by NelsonHall Analyst[read more] 0 commentsNGA's performance is in keeping with the HRO market which has been buoyant in recent months. The division's revenue will have been boosted by the Convergys acquisition as well as wining new contracts (e.g. Aer Lingus) and successful renewals (e.g. Fifth Third Bank). The restructuring of N[...]
Highlights and Trends in the HRO Market for H1 2013: Part One
Aug 07, 2013 by NelsonHall Analyst[read more] 0 commentsNow that H1 2013 is complete, it is time to recap on highlights and trends in the HRO world. Overall Activity There was a healthy number of new contracts awarded across all HRO service lines in H1 2013. There was, however, an increase in organizations changing their existing service [...]
Why Companies Outsource Payroll - Some Key Drivers
Jul 25, 2013 by Gary Bragar[read more] 0 commentsOn July 25 2013, MidlandHR was awarded a payroll BPO and HR software contract by UK General Insurance. This is a full payroll BPO contract with MidlandHR providing management and operations of payroll including: Processing of gross to net Data entry, both manual and electronic Provisi[...]
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