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NEAT reports results:

  • RPO 2015

    Mar 04, 2015 by Elizabeth Rennie
    NelsonHall's RPO NEAT analyzes the performance of vendors offering recruitment processing outsourcing services. Vendors within this NEAT analysis include ADP RPO, Alexander Mann, Allegis Global Solutions, Aon Hewitt, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManPowerGroup, Novotus, PeopleScout, PeopleStrong, Seven Step RPO, and WilsonHCG. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • WAHA CMS

    Feb 25, 2015 by NelsonHall Analyst
    NelsonHall's Work At Home Agent (WAHA) CMS NEAT analyzes the performance of vendors offering WAHA-based customer management services. Vendors within this NEAT analysis are Arise, Convergys, Firstsource, LiveOps, Sitel, Sutherland, Sykes and Teleperformance. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Application Outsourcing

    Jan 14, 2015 by Dominique Raviart
    NelsonHall's NEAT for Application Outsourcing (AO) evaluates the performance of vendors offering AO services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Accenture, Amdocs, Atos, CGI, Capgemini, Cognizant, HCL Technologies, HP Enterprise Services, Infosys, TCS, Tech Mahindra, Unisys, and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • CMS in Telecoms/Cable/Satellite Sector

    Dec 09, 2014 by Vicki Jenkins
    NelsonHall's NEAT for CMS in Telecoms/Cable/Satellite analyzes the performance of vendors offering CMS services specifically for that sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Aegis, Alorica, Capita, Concentrix, EGS, Firstsource, HGS, Infosys, Minacs, Serco, Sitel, Sutherland, Sykes, Tata BSS, Tech Mahindra, Teleperformance, TeleTech, Transcom, transcosmos, Webhelp and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • P&C Insurance BPO in the Automotive Sector

    Dec 01, 2014 by NelsonHall Analyst
    NelsonHall's NEAT for P&C insurance BPO analyzes the performance of vendors offering P&C insurance BPO services specifically for the automotive sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CSC, Cognizant, EXL, Genpact, Infosys, Innovation Group, MphasiS, Quindell, Sutherland, TCS, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • MSP

    Nov 14, 2014 by NelsonHall Analyst
    NelsonHall's Managed Service Programs (MSP) NEAT analyzes the performance of vendors offering outsourced MSP services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: Advantage xPO, Alexander Mann Solutions (AMS), Allegis Global Solutions (AGS), Capita, Hudson, KellyOCG, Pontoon, Resource Solutions, TAPFIN, and Volt. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Transformational CMS

    Oct 23, 2014 by NelsonHall Analyst
    NelsonHall's Transformational CMS NEAT analyzes the performance of vendors offering Transformational Customer Management Services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CCS Corp, Firstsource, HGS, Infosys, Sutherland, Teleperformance, TCS, Transcom, Transcosmos, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Software Testing 2014

    Sep 10, 2014 by Dominique Raviart
    NelsonHall's software testing NEAT analyzes the performance of vendors offering software testing IT outsourcing services. Vendors within this NEAT analysis include: Accenture, Amdocs, Atos, Capgemini, Cigniti, Cognizant, CSS Corp, EPAM Systems, HCL Tech, Infosys, L&T Infotech, Maveric, MindTree, Qualitest, SQS, Syntel, TCS, Tech Mahindra, Virtusa Polaris, Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Reference Data Management

    Aug 21, 2014 by Andy Efstathiou
    NelsonHall's reference data management NEAT analyzes the performance of vendors offering reference data management outsourcing services. Vendors within this NEAT analysis include: Genpact, HCL Technologies, iGate, Infosys, MphasiS, NIIT Technologies, Syntel, Tata Consultancy Services, Wipro, WNS Global Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • MPHRO

    Jul 29, 2014 by Amy Gurchensky
    NelsonHall's Multi-Process HRO NEAT analyzes the performance of vendors offering Multi-Process HRO services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Accenture, ADP Employer Services, Aon Hewitt, Capita, Genpact, HCL Technologies, HP, IBM, Infosys, Neeyamo, NGA Human Resources, Talent2, Tata Consultancy Services, Wipro Ltd, WNS Global Services, Xerox Services, Zalaris. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Payroll BPO 2014

    Jul 22, 2014 by Elizabeth Rennie
    NelsonHall's Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP Employer Services, Aon Hewitt, Capita, Ceridian, CloudPay, Genpact, HP, Infosys, MidlandHR, NGA Human Resources, SafeGuard World International, SD Worx, Sopra, Talent2. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Legal Process Outsourcing 2014

    Jul 15, 2014 by NelsonHall Analyst
    NelsonHall's legal process outsourcing NEAT analyzes the performance of vendors offering legal process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Infosys, Mindcrest,Exigent, Cobra Legal Solutions, Clutch Group, NewGalexy, Capita, LegalBase, Integreon, WNS Global Services, Capgemini and Quislex. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Recruitment Process Outsourcing

    Feb 20, 2014 by Elizabeth Rennie
    NelsonHall's RPO NEAT analyzes the performance of vendors offering recruitment processing outsourcing services. Vendors within this NEAT analysis include: ManpowerGroup Solutions, ADP RPO, IBM Kenexa, AllegisTalent2, PeopleScout, KellyOCG, Pinstripe & Ochre House (now Cielo), Futurestep, Hudson, Yoh, WilsonHCG, Alexander Mann Solutions. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • CMS in Retail Banking 2014

    Feb 14, 2014 by Vicki Jenkins
    NelsonHall's CMS in retail banking BPO NEAT analyzes the performance of vendors offering customer management services outsourcing services to the retail banking sector. Vendors within this NEAT analysis include: Aditya Birla Minacs, Aegis, EGS, Firstsource, Infosys, Serco, Sitel, Teleperformance, trascosmos, Transcom, Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Property and Casualty BPO

    Feb 05, 2014 by NelsonHall Analyst
    NelsonHall's P&C BPO NEAT analyzes the performance of vendors offering Property and Casualty business process outsourcing services. Vendors within this NEAT analysis include: CSC, EXL Service, Genpact, Infosys, Innovation Group, NIIT Tech, Sedgwick Claims Management, TCS, Wipro, WNS and Xchanging. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Multi-Channel CMS

    Feb 03, 2014 by NelsonHall Analyst
    NelsonHall's Multi-Channel CMS NEAT analyzes the performance of vendors offering multi-channel customer management services. Vendors within this NEAT analysis include: HP, Infosys Serco, Sitel, Sutherland, West and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Capital Markets BPO

    Jan 30, 2014 by Andy Efstathiou
    NelsonHall's Capital Markets BPO NEAT analyzes the performance of vendors offering capital markets business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, EXL Service, Genpact, HCL Technologies, iGate, Infosys, MphasiS, Syntel, TCS and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Data Center Outsourcing

    Jan 27, 2014 by NelsonHall Analyst
    NelsonHall's Data Center Outsourcing NEAT analyzes the performance of vendors offering data center services. Vendors within this NEAT analysis include: Atos, Capgemini, CGI, Dell, HCL, HP, TCS, Unisys and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Learning BPO

    Jan 22, 2014 by Gary Bragar
    NelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]
  • Mortgage/Loan BPO

    Dec 05, 2013 by Andy Efstathiou
    NelsonHall's Mortgage/Loan BPO NEAT analyzes the performance of vendors offering Mortgage/Loan business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
    [read more]

Blog post results:

  • UKG Betting Big on AI and Global Reach

    Jun 03, 2024 by Elizabeth Rennie

      I recently attended the 2024 UKG Spring Analyst Day, the theme of which was helping organizations become a great place to work through human-centered technology. The event provided clear demonstrations of what the company has delivered as well as a preview of what’s to come. UKG [...]

    [read more] 0 comments
  • ADP Showcases Innovations Making HR ‘Easy, Smart & Human’

    Oct 09, 2023 by Jeanine Crane-Thompson

      ADP recently held its 2023 Analyst Day (#ADPaday) event at its Chelsea Lab Innovation Center in New York City, where ADP leaders and clients shared strategies, product roadmaps, transformational impacts, and industry insights related to the human capital industry. As the company nea[...]

    [read more] 0 comments
  • Technology & People Analytics Evolving to Support the HR Lifecycle

    Sep 28, 2022 by Jeanine Crane-Thompson

    Earlier this month, the 2022 HR Technology Conference saw more than 400 vendors and 5,000 participants descend upon the Las Vegas Mandalay Bay Hotel & Conference Center. Attendees presented industry trends, learned from colleagues, viewed demos of the latest technologies, and met face-to-fac[...]

    [read more] 0 comments
  • DE&I as a Core Business Strategy: ADP’s Internal Initiatives & Client Services

    Aug 18, 2022 by DeeAnna Warrington

      Diversity, Equity & Inclusion (DE&I) has become an important focus for HR in recent years and is increasingly part of organizations’ core business strategy. This blog takes an in-depth look at ADP’s current DE&I strategies, both internally and as relates to its [...]

    [read more] 0 comments
  • isolved: Innovation, Platform Maturity & Client Development

    Sep 24, 2021 by Elizabeth Rennie

    This past week I had the privilege of attending isolved’s Connect annual user conference at the Diplomat Beach Resort in Hollywood, Florida. The event marked a few firsts for me personally: my first time attending isolved Connect and the first time I have traveled for an in-person event in[...]

    [read more] 0 comments
  • HR Approaches to Building Resilience - Time to Expand the Concept of Employee Experience?

    Jun 23, 2021 by Elizabeth Rennie

      The last two years have challenged employees and HR teams in ways we could never have imagined, and many now have a new outlook on what “work-life balance” means. 2020 and 2021 have seen heightened resignation levels, and companies are only now starting to reflect on the im[...]

    [read more] 0 comments
  • Futureproofing Payroll Services, Part 2: Vendor Innovations

    Apr 08, 2021 by Elizabeth Rennie

    This is Part Two of a three-part blog series covering my perspectives on the payroll market based on NelsonHall’s latest annual market analysis, Payroll Services: Globalization and Digitalization. Part One features the payroll buyer perspective, including the buyer view of the impact of in[...]

    [read more] 0 comments
  • Capgemini & ServiceNow Taking Digital HR Experiences to a New Level

    Jan 04, 2021 by Elizabeth Rennie

      As expectations of what is possible in the digital world have grown exponentially, Capgemini is aiming to close the widening gap between consumer experience and employee experience.  It is looking to digitalize workplace interactions while keeping the warmth, emotion, and uniquene[...]

    [read more] 0 comments
  • OSVAtmosphere: Removing the Mystery from HR & Payroll Service Delivery

    Oct 07, 2020 by Elizabeth Rennie

      The recent impacts of the COVID-19 pandemic exposed many HR and payroll service delivery models as being unequipped and unprepared to pivot to remote work, access the data needed to obtain government support, and move money to employees in a timely and compliant fashion. The pandemic a[...]

    [read more] 0 comments
  • Kronos Doubles Down on HCM Platform Development

    Nov 27, 2019 by Elizabeth Rennie

      Earlier this month, Kronos held its annual client event, KronosWorks, in Las Vegas, drawing >3k attendees from around the globe.  Much of the attention at KronosWorks centered on the launch of InTouch DX, an intelligent time clock offering that incorporates advanced digital [...]

    [read more] 0 comments
  • Machine Learning at the Heart of Workday’s Next Wave of Innovation

    Oct 24, 2019 by Elizabeth Rennie

      This past week Workday held its 13th Workday Rising client event in Orlando, Florida. The platform’s annual event continues to grow substantially, with more than 13k in attendance this year, up from ~10k attendees in Las Vegas at the 2018 event. The growth in attendance points[...]

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  • ADP’s Next-Generation Platforms Have Arrived

    Sep 19, 2019 by Elizabeth Rennie

      This past week ADP held its annual analyst day event at its innovation lab in Chelsea, NY, where its executive leadership provided updates on the progress of its latest portfolio of next-generation HR and payroll solutions. The event was noticeably more crowded than in previous years, [...]

    [read more] 0 comments
  • OneSource Virtual’s RPaaS: Progress & Future Plans

    Sep 16, 2019 by Elizabeth Rennie

      Last October at Workday Rising in Las Vegas, OneSource Virtual (OSV) introduced RPaaS, a Robotic Process as a Service offering, and the first HR-focused robotic process automation as a service solution targeted toward the mid-market buyer. RPaaS is a 'turnkey RPA solution’[...]

    [read more] 0 comments
  • OneSource Virtual Delivers Turnkey RPA with RPaaS.com

    Nov 06, 2018 by Elizabeth Rennie

      Organizations of all sizes continue to pursue digital HR transformation to achieve an optimized HR delivery model – one that enables their leaders to focus their efforts on strategic activities associated with attracting, developing, and retaining top talent for the business rath[...]

    [read more] 0 comments
  • Ceridian Dayforce: Client Results, Opportunities & Challenges

    Oct 26, 2018 by Gary Bragar

      by Gary Bragar & Pete Tiliakos This past week at Caesars Palace in Las Vegas, Ceridian held its 31st annual client event, Ceridian INSIGHTS. The event attracted ~3k attendees and consisted of 150 sessions, many presented by clients highlighting the capabilities of the Dayforce H[...]

    [read more] 0 comments
  • Advances in HR Tech: The View from The Strip

    Sep 19, 2018 by Elizabeth Rennie

      This past week, I attended two HR events at opposite ends of the Las Vegas strip: HR Technology conference and SuccessFactors’ SuccessConnect client event. Together, they attracted ~14k HR leaders, practitioners, vendors, analysts, thought leaders, and clients, and had the common[...]

    [read more] 1 comments

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