featured posts:
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Digital Workplace Services: Enhancing Employee Experience & Hybrid Working
Mar 31, 2022, by John LahertyNelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. The three overarching themes fr[...]
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TMMi Foundation Accelerates Development & Refreshes Model
Feb 11, 2022, by Dominique RaviartWe recently talked to Erik van Veenendaal, the head of the TMMi Foundation, which promotes the TMMi QA process improvement methodologies. TMMi Has Become A Widely-Accepted Methodology for Test Process Improvement Founded in 2005, the TMMi Foundation is a not-for-profit organization focused on improving corporate test processes. It launched its TMMi methodologies at a time when [...]
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TCS Challenges Foundation of Functional Testing with 'One Automation Ecosystem'
Feb 07, 2022, by Dominique RaviartThe software testing/QA industry relies on three steps for functional testing: Defining test requirements (what do I need to test?) Test case creation (creating detailed instructions) Test scripts (using these test cases to develop scripts operated by a functional test execution tool, e.g., Micro Focus QTP, Tricentis Tosca, and Selenium Grids). Broadly, these three ste[...]
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Expleo Accelerates Application Security Testing with AI & On-Demand Digital Offering
Jan 20, 2022, by Dominique RaviartDevSecOps Emerging Application security testing has been part of functional testing for many years without being a significant investment topic. Organizations have typically favored functional testing automation while moving to agile/continuous testing; they have considered application security testing as an afterthought. With the increased emphasis on cybersecurity, applicatio[...]
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Atos Issues Profit Warning: Analysis
Jan 10, 2022, by Dominique RaviartDominique Raviart gives his reaction to today's announcement by Atos, who issued its second profit warning in seven months.[...]
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IT Services in 2022: Entering A New Growth Phase
Jan 06, 2022, by Dominique RaviartHere’s how NelsonHall expects the IT services market to shape up in the year ahead. IT spending will be sustained in 2022 Organizations quickly resumed their IT service spending in 2021: after a decline of over 3.4% in 2020, IT spending rebounded in 2021, reaching 6.9% year-on-year growth (of course, against a soft compare). We are predicting growth of 5.5% in 2022. IT[...]
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Atos: Using AI for Salesforce Progression Testing
Dec 21, 2021, by Dominique RaviartSince its creation, the software testing services industry has focused on regression testing, i.e., ensuring that previously developed software still runs after a new build. Regression testing is the core of all QA activities and has been widely adopted as part of multi-year managed services contracts. The financial services industry, with its extensive application estates updated by[...]
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Infosys Positioning to Drive End-to-End Sustainability for Clients
Sep 28, 2021, by John LahertyWe recently spoke with Infosys on its sustainability strategy, where its philosophy is to ensure its business, clients' businesses, and ecosystems are all sustainable. It approaches sustainability at the enterprise level across Environment, Social, and Governance (ESG) dimensions. Infosys started its sustainability journey in 2008 and says it became carbon neutral in 2020, som[...]
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Qualitest Prepares for Further Inorganic Growth & Sector Specialization
Sep 13, 2021, by Dominique RaviartWe recently spoke with Qualitest, the world’s largest QA pure-play. The company is in investment mode to accelerate its growth, backed by its majority owner, PE firm Bridgepoint. The company has added Cognizant leaders to its executive team (CEO, CMO, and India MD positions) with the intention of reaching $1bn in revenues in the next five years. In support of this drive to a[...]
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Infosys Brings Managed Services to Digital Manufacturing
Sep 01, 2021, by Dominique RaviartThe world of OT has been consulting-centric in recent years. Although their focus on digital manufacturing and IoT opportunities has intensified, enterprises have typically engaged their IT services partners mostly for use case identification, PoCs and pilot projects. Large-scale build projects have been uncommon. But the pandemic has put digital manufacturing firmly at the top of[...]
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TCS: Building an Enterprise Foundation in the Cloud
Jul 15, 2021, by John LahertyAs the world begins its slow emergence from the pandemic, cloud adoption is seeing its already rapid growth accelerate. NelsonHall forecasts overall cloud services to grow by 8% in 2021, with a CAAGR of 5.9% through 2025, both significantly higher than overall IT services market growth of 2.7% in 2021 and 3.6% through 2025. This forecast cloud growth also doesn’t refle[...]
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Capgemini’s ADM Aims for No/Low Application Maintenance Fees Thanks to QE
Jul 02, 2021, by Dominique RaviartCapgemini is aiming for low or no maintenance and support fees as part of its ADM offering. Depending on its level of responsibility for development activities, the company commits to reducing maintenance and support activities and is, therefore, making a bold statement unheard of in the IT industry. To achieve such high aspirations, the company believes Sogeti's application t[...]
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Navigating AI-Based Quality Assurance Automation with Infosys
Jun 10, 2021, by Dominique RaviartWe recently talked to Infosys Validation Solutions (IVS), Infosys’ quality assurance unit, and discussed its continued investment in AI to automate testing and validate chatbots and AI models. AI-Based Analytics from Test Case and Defect Data The primary AI use cases in QA are around analytics: QA and development produce a vast amount of data that can be used for guiding [...]
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IBM GBS Expands Salesforce Capabilities in Europe with Waeg
May 20, 2021, by Dominique RaviartIBM recently announced its acquisition of Salesforce Platinum Consulting partner, Waeg. The company, whose name means “wave” in old English, expands IBM’s Salesforce service presence in Europe and is IBM GBS’ second Salesforce services acquisition in 2021, following 7Summits in the U.S. It is also GBS’ fifth acquisition since IBM announced the intended s[...]
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Whishworks Expands from MuleSoft Heritage to Whole Salesforce Service Ecosystem for Coforge
May 05, 2021, by Dominique RaviartCoforge, the former NIIT Technologies, recently briefed NelsonHall about its Salesforce capabilities. In 2019, the company acquired Whishworks, which became the foundation of its Salesforce activities. Whishworks, one of MuleSoft’s top five strategic partners globally, services clients across sectors, with BFSI being its most significant target market. London-headquartered W[...]
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The Three-Headed Challenge of SAP ERP Cloud Migration Services
Mar 02, 2021, by NelsonHall AnalystAs we have previously written, cloud services overall are poised to be the fastest growing area of IT services in 2021. The changing nature of cloud adoption, from non-production and non-critical applications to core business applications means that SAP environments will be no exception. In our recently published SAP Cloud Migration Services market analysis, NelsonHall estimates d[...]
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Atos Reignites its Salesforce Capabilities
Mar 02, 2021, by Dominique RaviartIn November 2020, Atos unveiled its strategy for OneCloud, which focuses on key partnerships with the hyperscalers, and also includes three ISVs: SAP, ServiceNow, and Salesforce. We recently talked to Atos' Salesforce practice to discuss its growth plans and recent acquisitions. Atos has been a long-standing SAP partner and recently reignited its Salesforce practice, making tw[...]
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IBM GBS Adds Salesforce Specialization with 7Summits Acquisition
Feb 16, 2021, by Dominique RaviartWe recently talked to IBM GBS regarding its acquisition of 7Summits. After years of limited GBS M&A activity, IBM has been increasing its investment level in this business. With the planned divestment of most of its GTS business, GBS is core to IBM Services. Since October 2020, GBS has made five transactions across cloud, payments, SAP, and Salesforce. The 7Summits acquisition[...]
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passbrains Accelerates Development Thanks to Acquisition by msg
Feb 15, 2021, by Dominique RaviartWe recently talked to passbrains, the crowdtesting pure-play with dual headquarters in Hamburg and Zurich that has just been acquired by German IT service and VAR vendor, msg. The acquisition is timely for passbrains. Its founder died in the summer of 2020 at a critical time, as the firm was developing the 2.0 release of its crowdtesting platform and diversifying its client base[...]
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Enabling Enterprise Agility with Coforge’s Office of Enterprise Architecture
Feb 12, 2021, by NelsonHall AnalystAs the rapid rise of the pandemic demonstrated in early 2020, a company’s ability to react and respond to the changing business environment is a critical capability. Even prior to the pandemic, a NelsonHall survey of ~1k IT service buyers showed ~60% placing high importance on increasing the agility of existing core productions applications. Companies are looking for agility in[...]
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Infosys Creates Cobalt Cloud Community to Support Hybrid Multi-Cloud Adoption
Nov 17, 2020, by John LahertyAs clients begin to adapt to the new normal post-Covid-19, we see a paradigm shift in the approach to cloud adoption. Previously cloud adoption was driven mainly by cost reduction and improved agility; the trend is now toward market responsiveness, personalized experiences, real-time insights, innovating at scale, expanding into new markets, and launching new products and services. C[...]
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Wipro Resumes Salesforce Acquisitions with 4C
Nov 04, 2020, by Dominique RaviartWe recently talked with Wipro regarding its 4C acquisition. Wipro accelerated the development of its Salesforce practice with the Appirio acquisition in November 2016. Indianapolis-headquartered Appirio was an essential move for Wipro, paying $500m for the firm, its second-largest acquisition ever. As well as a Salesforce business, Appirio brought in a Google practice, crowdsourcing [...]
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CSS Corp Launches Digital Assurance to Bring Automation to UX Testing
Sep 03, 2020, by Dominique RaviartWe recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital Assurance targets UX QA, an area that has not had the attention it deserves. Clients have prioritized investment in continuous testing & automation While many large organizations have devoted considerable time and effort to continuous testing and func[...]
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Qualitest Deploys AI in its QA Assessment & Consulting Activities
Jul 28, 2020, by Dominique RaviartQA pure-play Qualitest recently briefed NelsonHall on a new AI-based offering the company launched in 2019. The testing services industry began to deploy AI-based offerings about three years ago, starting with AI-based analytics use cases, looking at where and what to test better. Since then, the focus has shifted to AI-based automation, looking initially at the automated creation[...]
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Cloud Services 2020: Pandemic Accelerates Long-Term Trends As Buyer Demand Evolves
Jul 27, 2020, by NelsonHall AnalystAs financial results that reflect a full quarter in the shadow of the COVID-19 pandemic are being released by IT service vendors, one of the key themes is that while discretionary budgets are being hard hit, clients’ investment in migrating to the cloud is not slowing. For vendors, clients’ cloud adoption has acted as a mitigator of other areas where clients have delayed [...]