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May 20, 2021, by Dominique Raviart
IBM recently announced its acquisition of Salesforce Platinum Consulting partner, Waeg. The company, whose name means “wave” in old English, expands IBM’s Salesforce service presence in Europe and is IBM GBS’ second Salesforce services acquisition in 2021, following 7Summits in the U.S. It is also GBS’ fifth acquisition since IBM announced the intended s[...]
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May 05, 2021, by Dominique Raviart
Coforge, the former NIIT Technologies, recently briefed NelsonHall about its Salesforce capabilities. In 2019, the company acquired Whishworks, which became the foundation of its Salesforce activities. Whishworks, one of MuleSoft’s top five strategic partners globally, services clients across sectors, with BFSI being its most significant target market.
London-headquartered W[...]
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Mar 02, 2021, by NelsonHall Analyst
As we have previously written, cloud services overall are poised to be the fastest growing area of IT services in 2021. The changing nature of cloud adoption, from non-production and non-critical applications to core business applications means that SAP environments will be no exception.
In our recently published SAP Cloud Migration Services market analysis, NelsonHall estimates d[...]
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Mar 02, 2021, by Dominique Raviart
In November 2020, Atos unveiled its strategy for OneCloud, which focuses on key partnerships with the hyperscalers, and also includes three ISVs: SAP, ServiceNow, and Salesforce. We recently talked to Atos' Salesforce practice to discuss its growth plans and recent acquisitions.
Atos has been a long-standing SAP partner and recently reignited its Salesforce practice, making tw[...]
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Feb 16, 2021, by Dominique Raviart
We recently talked to IBM GBS regarding its acquisition of 7Summits. After years of limited GBS M&A activity, IBM has been increasing its investment level in this business. With the planned divestment of most of its GTS business, GBS is core to IBM Services. Since October 2020, GBS has made five transactions across cloud, payments, SAP, and Salesforce.
The 7Summits acquisition[...]
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Feb 15, 2021, by Dominique Raviart
We recently talked to passbrains, the crowdtesting pure-play with dual headquarters in Hamburg and Zurich that has just been acquired by German IT service and VAR vendor, msg. The acquisition is timely for passbrains. Its founder died in the summer of 2020 at a critical time, as the firm was developing the 2.0 release of its crowdtesting platform and diversifying its client base[...]
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Feb 12, 2021, by NelsonHall Analyst
As the rapid rise of the pandemic demonstrated in early 2020, a company’s ability to react and respond to the changing business environment is a critical capability. Even prior to the pandemic, a NelsonHall survey of ~1k IT service buyers showed ~60% placing high importance on increasing the agility of existing core productions applications. Companies are looking for agility in[...]
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Nov 17, 2020, by John Laherty
As clients begin to adapt to the new normal post-Covid-19, we see a paradigm shift in the approach to cloud adoption. Previously cloud adoption was driven mainly by cost reduction and improved agility; the trend is now toward market responsiveness, personalized experiences, real-time insights, innovating at scale, expanding into new markets, and launching new products and services. C[...]
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Nov 04, 2020, by Dominique Raviart
We recently talked with Wipro regarding its 4C acquisition. Wipro accelerated the development of its Salesforce practice with the Appirio acquisition in November 2016. Indianapolis-headquartered Appirio was an essential move for Wipro, paying $500m for the firm, its second-largest acquisition ever. As well as a Salesforce business, Appirio brought in a Google practice, crowdsourcing [...]
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Sep 03, 2020, by Dominique Raviart
We recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital Assurance targets UX QA, an area that has not had the attention it deserves.
Clients have prioritized investment in continuous testing & automation
While many large organizations have devoted considerable time and effort to continuous testing and func[...]
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Jul 28, 2020, by Dominique Raviart
QA pure-play Qualitest recently briefed NelsonHall on a new AI-based offering the company launched in 2019.
The testing services industry began to deploy AI-based offerings about three years ago, starting with AI-based analytics use cases, looking at where and what to test better. Since then, the focus has shifted to AI-based automation, looking initially at the automated creation[...]
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Jul 27, 2020, by NelsonHall Analyst
As financial results that reflect a full quarter in the shadow of the COVID-19 pandemic are being released by IT service vendors, one of the key themes is that while discretionary budgets are being hard hit, clients’ investment in migrating to the cloud is not slowing. For vendors, clients’ cloud adoption has acted as a mitigator of other areas where clients have delayed [...]
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Jun 08, 2020, by Dominique Raviart
We recently talked to crowdtesting specialist firm Testbirds about how the firm has adapted to COVID-19 and the macroeconomic conditions.
In the past two years, the crowdtesting industry has realigned its capabilities around agile testing, primarily providing services for mobile apps and websites along with chatbots and connected devices/wearables. The realignment has been success[...]
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May 21, 2020, by Dominique Raviart
We recently talked to Cognizant about two planned Salesforce-related acquisitions: Code Zero and EI Technologies, which the company announced in Q1 2020.
Cognizant Strengthens Specialized Billing Capabilities with Code Zero
Code Zero is a U.S. Salesforce CPQ and billing specialist with experience in providing services to manufacturing firms expanding their business from selling[...]
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May 13, 2020, by John Laherty
As with all industries, utility companies are responding to the ever-changing requirements related to COVID-19. In this short blog, we take a look at the macro and value chain impacts of COVID-19 on the utilities industry, how utilities are adjusting their business and IT priorities, and how Infosys is supporting utilities in their ongoing response.
Macro-level and value chai[...]
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May 11, 2020, by NelsonHall Analyst
Digital experience consulting has been a critical focus area for IT services clients over the last several years. NelsonHall estimates that digital experience consulting services revenues grew by 15.8% globally in 2019, and projects a CAGR of around 12% from 2021 through 2024, after the COVID-19 pandemic eases.
However, with COVID-19 still spreading, digital transformation project[...]
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Apr 27, 2020, by Dominique Raviart
Capgemini’s Sogeti recently introduced a new TMAP book, Quality for DevOps Teams., which is a direct successor to its TMAP NEXT book published initially in 2016. TMAP NEXT has remained one of the methodology bibles that guide QA practitioners in structuring their testing projects.
Sogeti has added regular updates around agile/scrum development, IoT, and digital testing that [...]
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Apr 16, 2020, by Dominique Raviart
We recently talked to Shishank Gupta, the practice head of Infosys Validation Services (IVS), about how the practice is adapting to the COVID-19 pandemic and ensuing economic crisis. Of course, the initial focus has been on employee health, helping clients, and enabling its employees to work from home, getting access to tools, applications, and connectivity.
The QA practice i[...]
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Mar 26, 2020, by NelsonHall Analyst
NelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with leaders from across the IT services landscape as well as venture beyond the Grand Hyatt Mumbai to delive[...]
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Mar 05, 2020, by NelsonHall Analyst
User experience and user interface (UX/UI) consulting and design has traditionally been focused primarily on external, customer-facing web properties. However, the scope and focus of experience design services has expanded as companies realize design thinking and experience-centric design has greater applicability than solely in interfacing with users. In this vlog, David McIntire pr[...]
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Mar 03, 2020, by Dominique Raviart
We recently had an update from NTT DATA regarding its Salesforce services activities across the different countries it operates in. At a global level, the company’s priority is to scale up its Salesforce services capabilities, with recruitment as a priority.
Salesforce keeps making horizontal M&As at a fast pace while verticalizing its software products. NTT DATA is mirr[...]
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Feb 17, 2020, by Dominique Raviart
In a recent blog, we highlighted how Cognizant approaches the testing of connected devices. Testing connected devices brings new challenges to QA at two levels: conducting hardware testing and automation. Cognizant’s TEBOT IP is based on a combination of traditional test automation (mostly based on Selenium test scripts) and hardware powered by a Raspberry Pi, triggering physic[...]
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Feb 03, 2020, by Dominique Raviart
We recently talked to test IO, the crowdtesting vendor that was acquired by EPAM Systems last April. We wanted to understand the crowdtesting positioning of the company, learn more about the User Story crowdtesting offering launched in December 2019, and understand how test IO fits within the larger EPAM organization.
Founded in 2011, test IO today has 200 clients, many in the ret[...]
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Jan 23, 2020, by John Laherty
NelsonHall completed an in-depth analysis of advanced digital workplace services (DWS) in 2019. This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. We will also take a look at some of the drivers and trends we expect to see as we move into 2020 and beyond.
DWS is enabling the future-ready workpl[...]
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Jan 23, 2020, by NelsonHall Analyst
In a recent NelsonHall survey of IT services buyers, the most highly-sought benefit of digital transformation engagements was improving customer experience and customer satisfaction (highly important to ~68% of buyers globally). This focus has driven IT services vendors to invest heavily over the last several years in expanding their experience consulting and design capabilities. In [...]