featured posts:
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Qualitest Deploys AI in its QA Assessment & Consulting Activities
Jul 28, 2020, by Dominique RaviartQA pure-play Qualitest recently briefed NelsonHall on a new AI-based offering the company launched in 2019. The testing services industry began to deploy AI-based offerings about three years ago, starting with AI-based analytics use cases, looking at where and what to test better. Since then, the focus has shifted to AI-based automation, looking initially at the automated creation[...]
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Cloud Services 2020: Pandemic Accelerates Long-Term Trends As Buyer Demand Evolves
Jul 27, 2020, by NelsonHall AnalystAs financial results that reflect a full quarter in the shadow of the COVID-19 pandemic are being released by IT service vendors, one of the key themes is that while discretionary budgets are being hard hit, clients’ investment in migrating to the cloud is not slowing. For vendors, clients’ cloud adoption has acted as a mitigator of other areas where clients have delayed [...]
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Testbirds: Capitalizing on COVID-19’s Impact on Crowdtesting
Jun 08, 2020, by Dominique RaviartWe recently talked to crowdtesting specialist firm Testbirds about how the firm has adapted to COVID-19 and the macroeconomic conditions. In the past two years, the crowdtesting industry has realigned its capabilities around agile testing, primarily providing services for mobile apps and websites along with chatbots and connected devices/wearables. The realignment has been success[...]
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Cognizant Acquires to Scale Up & Specialize Salesforce Services
May 21, 2020, by Dominique RaviartWe recently talked to Cognizant about two planned Salesforce-related acquisitions: Code Zero and EI Technologies, which the company announced in Q1 2020. Cognizant Strengthens Specialized Billing Capabilities with Code Zero Code Zero is a U.S. Salesforce CPQ and billing specialist with experience in providing services to manufacturing firms expanding their business from selling[...]
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Infosys Helps Utilities Navigate the Impact of COVID-19
May 13, 2020, by John LahertyAs with all industries, utility companies are responding to the ever-changing requirements related to COVID-19. In this short blog, we take a look at the macro and value chain impacts of COVID-19 on the utilities industry, how utilities are adjusting their business and IT priorities, and how Infosys is supporting utilities in their ongoing response. Macro-level and value chai[...]
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everis: Digital Transformation Pivots from Discretionary to Fundamental
May 11, 2020, by NelsonHall AnalystDigital experience consulting has been a critical focus area for IT services clients over the last several years. NelsonHall estimates that digital experience consulting services revenues grew by 15.8% globally in 2019, and projects a CAGR of around 12% from 2021 through 2024, after the COVID-19 pandemic eases. However, with COVID-19 still spreading, digital transformation project[...]
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Sogeti Updates TMAP: Going Beyond SDETs with Cross-Functional Teams
Apr 27, 2020, by Dominique RaviartCapgemini’s Sogeti recently introduced a new TMAP book, Quality for DevOps Teams., which is a direct successor to its TMAP NEXT book published initially in 2016. TMAP NEXT has remained one of the methodology bibles that guide QA practitioners in structuring their testing projects. Sogeti has added regular updates around agile/scrum development, IoT, and digital testing that [...]
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Infosys Shifts its QA Portfolio in a Post COVID-19 World
Apr 16, 2020, by Dominique RaviartWe recently talked to Shishank Gupta, the practice head of Infosys Validation Services (IVS), about how the practice is adapting to the COVID-19 pandemic and ensuing economic crisis. Of course, the initial focus has been on employee health, helping clients, and enabling its employees to work from home, getting access to tools, applications, and connectivity. The QA practice i[...]
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Indian-Delivered IT Services in 2020: Innovation in Many Forms
Mar 26, 2020, by NelsonHall AnalystNelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with leaders from across the IT services landscape as well as venture beyond the Grand Hyatt Mumbai to delive[...]
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The Changing Focus of User Experience Services (vlog)
Mar 05, 2020, by NelsonHall AnalystUser experience and user interface (UX/UI) consulting and design has traditionally been focused primarily on external, customer-facing web properties. However, the scope and focus of experience design services has expanded as companies realize design thinking and experience-centric design has greater applicability than solely in interfacing with users. In this vlog, David McIntire pr[...]
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NTT DATA: Focusing on Scaling Up Salesforce Capabilities while Expanding Portfolio
Mar 03, 2020, by Dominique RaviartWe recently had an update from NTT DATA regarding its Salesforce services activities across the different countries it operates in. At a global level, the company’s priority is to scale up its Salesforce services capabilities, with recruitment as a priority. Salesforce keeps making horizontal M&As at a fast pace while verticalizing its software products. NTT DATA is mirr[...]
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Cognizant Automates Testing of Point of Sale Terminals
Feb 17, 2020, by Dominique RaviartIn a recent blog, we highlighted how Cognizant approaches the testing of connected devices. Testing connected devices brings new challenges to QA at two levels: conducting hardware testing and automation. Cognizant’s TEBOT IP is based on a combination of traditional test automation (mostly based on Selenium test scripts) and hardware powered by a Raspberry Pi, triggering physic[...]
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test IO: Strategy Update on EPAM’s Crowdtesting Business
Feb 03, 2020, by Dominique RaviartWe recently talked to test IO, the crowdtesting vendor that was acquired by EPAM Systems last April. We wanted to understand the crowdtesting positioning of the company, learn more about the User Story crowdtesting offering launched in December 2019, and understand how test IO fits within the larger EPAM organization. Founded in 2011, test IO today has 200 clients, many in the ret[...]
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Digital Workplace Services is Enhancing Collaboration Across the Enterprise
Jan 23, 2020, by John LahertyNelsonHall completed an in-depth analysis of advanced digital workplace services (DWS) in 2019. This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. We will also take a look at some of the drivers and trends we expect to see as we move into 2020 and beyond. DWS is enabling the future-ready workpl[...]
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Digital Experience Consulting in 2020: From Fishing to Teaching Clients to Fish
Jan 23, 2020, by NelsonHall AnalystIn a recent NelsonHall survey of IT services buyers, the most highly-sought benefit of digital transformation engagements was improving customer experience and customer satisfaction (highly important to ~68% of buyers globally). This focus has driven IT services vendors to invest heavily over the last several years in expanding their experience consulting and design capabilities. In [...]
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TCS Positions Data Testing Capabilities Around Big Data & AI with BITS
Jan 08, 2020, by Dominique RaviartIn the world of testing services/quality assurance, data testing has in the past been somewhat overlooked, still largely relying on spreadsheets and manual tasks. While much of the current attention has been on agile/continuous testing, data testing remains an important element of IT projects, and gained further interest a few years ago in the context of big data, with migration o[...]
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Accenture’s Industry X.0 Expands its Focus to Digital Manufacturing Use Cases
Jan 06, 2020, by Dominique RaviartBack in early 2018, we discussed with Accenture how the company had created its Industry X.0 unit to address client demand for product engineering services along with Industry 4.0 and emerging technologies such as AR/VR and digital twins. In Industry X.0, Accenture grouped its capabilities around digital manufacturing, embedded systems, PLM services, MES services, and other units. [...]
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Tech Mahindra Refreshes Functional Test Execution with AI & UX Capabilities
Dec 16, 2019, by Dominique RaviartWe recently caught up with Tech Mahindra’s QA practice, Digital Assurance Services, to assess recent progress with their IP strategy. Digital Assurance Services’ test automation strategy is based on IP and accelerators in its LitmusT platform. The company has been aggregating and integrating automation artifacts within LitmusT and intends to automate the full testing l[...]
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TCS Pace: Integrating Capabilities to Drive Innovation
Dec 09, 2019, by NelsonHall AnalystIn NelsonHall’s 2019 survey of IT service buyers, when asked about the key capabilities sought in vendors, a significant majority cited a range of digital consulting capabilities. More than 65% of respondents placed high priority on capabilities such as the ability to take a business perspective to apply digital, provide a roadmap for adoption of digital, and undertake a digita[...]
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Amdocs Simplifies the Test Case-to-Test Script Process with Ginger
Nov 29, 2019, by Dominique RaviartWe recently chatted with Amdocs about how the company has been progressing with its automation framework, ‘Ginger by Amdocs’. Amdocs launched Ginger four years ago, initially as a test automation framework designed for use by non-automation engineers. Since then, Amdocs has aggregated some of its test IP around Ginger and has become its main test automation platform, with[...]
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Infosys’ Analytics Practice Aims to Bridge Business Needs & AI-Related Technical Services
Nov 11, 2019, by Dominique RaviartWe recently talked to Infosys about its analytics and big data capabilities in its Data and Analytics (DNA) practice. DNA is a significant practice within Infosys, which we estimate represents ~8% of Infosys’ headcount. It continues to enhance its portfolio, expanding from technical services to business services, and segments its portfolio around three themes: Modernize, Mon[...]
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Atos North America: Back to Growth
Nov 01, 2019, by Rachael StormonthWhat a difference a year makes. Atos recently held its second North America business event in Dallas, just under a year since completing its acquisition of Syntel. Last year’s event focused on the newly formed Atos-Syntel organization in North America, and also on how, with a new CEO in place, North America was starting to address some legacy problems and to manage a situation where a[...]
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Cognizant Focuses on Growing its Salesforce Practice while Verticalizing Capabilities
Oct 30, 2019, by Dominique RaviartWe recently talked with Cognizant’s Salesforce Consulting & Solutions Group (CSG) unit, recently set up in Europe. The unit reflects ongoing investment by Cognizant in its Salesforce capabilities, with a more vertical focus, accommodating Salesforce’s growing product portfolio. CSG complements the capabilities of Cognizant Interactive and Cognizant Consultin[...]
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Infosys Innovation Centers: Localizing Innovation & Talent
Sep 05, 2019, by NelsonHall AnalystInfosys is undergoing an internal transformation to become what it calls a Live Enterprise with the objective of accelerating its service delivery and adaptability to changing client needs. The core of Live Enterprise entails the expanded use of data and automation to support an evolving workforce. Infosys has introduced a number of tools and accelerators to orchestrate its services and facili[...]
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Deutsche Telekom Continues to Realign the Scope of T-Systems
Aug 15, 2019, by Dominique RaviartDeutsche Telekom (DTAG) recently announced it is moving T-Systems’ communication services activities with enterprise clients (TC division) and Government clients (Classified division) to Telekom Germany. Accordingly, T Systems’ TC and Classified divisions will be folded into Telekom Germany’s B2B Communications division that currently services small businesses and m[...]