featured posts:
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Sopra Steria Articulates its Expectations for GenAI
Jul 26, 2023, by Dominique RaviartSopra Steria is the latest vendor to announce a significant investment in GenAI/LLMs and its incorporation into its software engineering platform (Ingine). We recently met with Mohammed Sijelmassi, who holds two roles at Sopra Steria: CTO and Digital Transformation Office. We discussed how Sopra Steria is deploying internally and helping clients externally with GenAI and LLMs. [...]
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Cognizant Looking to Double its International Market Business
Jul 07, 2023, by Dominique RaviartCognizant's non-U.S. business, Cognizant Global Growth Markets (GGM), recently held an analyst and advisor day and discussed its regional priorities. New CEO Ravi Kumar has initiated a restructuring plan ('NextGen Program') to reduce Cognizant's cost base to fund investments. While Cognizant had guided on flat topline growth in 2023, Q1 saw a 9% y/y growth in LT[...]
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TCS Takes Systematic Approach to Salesforce Verticalization with Crystallus
Jul 04, 2023, by Dominique RaviartWe recently talked with TCS’ Salesforce practice about its verticalization initiatives. Product verticalization has been one of Salesforce’s key strategies (along with Customer 360/cross-selling and geographic expansion) since 2014, when it launched its Industries business unit. Like SAP, Salesforce acknowledges that organizations spend time and effort customizing thei[...]
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Atos’ Tech Foundations Accelerates its Transformation
Jun 23, 2023, by Dominique RaviartAtos recently held its Capital Market Day for Tech Foundations. It is a year since the company announced its intention to spin off its high-growth units into a new company, Eviden, and keep its historic IT infrastructure services (and U.K. BPO capabilities) in an entity called Tech Foundations. Alongside the spin-off, Atos initiated a massive €1.1bn restructuring plan for Tech F[...]
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Unisys Targeting Growth through AI, Automation & Analytics
Jun 23, 2023, by John LahertyNelsonHall recently attended Unisys’ Analyst and Advisor Event 2023 in New York. The tagline for the event was ‘Imagination to Realization’ and reflective of the new Unisys branding. Mike Thomson, President, and COO, started the event with Unisys’ new NetZero Goal by 2030 and its vision to provide a single pane of glass for clients to manage their ESG and s[...]
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IT Services Firms Turn to Portfolio Selectivity
Jun 08, 2023, by Dominique RaviartThe IT services industry has entered a new growth cycle, with increased emphasis on portfolio management and vendors increasingly divesting their low-growth, low-margin businesses. IBM was an early example of this trend with its Kyndryl spin-off. Several of its competitors are also following this pattern, including Atos. At the same time, in the Nordics, Tietoevry will go one step[...]
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Qualitest Acquires Q Analysts to Address Emerging ‘AI-infused Device’ Market
Apr 05, 2023, by Dominique RaviartWe recently talked to Qualitest about its latest acquisition, Q Analysts, its sixth since 2019. Qualitest has been on an accelerated transformation journey under the ownership of PE BridgePoint. Q Analysts further strengthens Qualitest’s capabilities in next-gen digital QA, with expertise in testing AI-based devices such as AR/VR/MR headsets and generating data for training AI [...]
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Enterprises Must Ramp Cognitive & Self-Healing IT Infrastructure Management to Drive NoOps Environments
Mar 17, 2023, by John LahertyNelsonHall recently completed an in-depth analysis of cognitive & self-healing IT infrastructure management services, researching the capabilities of leading IT services vendors and the requirements of their clients. This blog looks at the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. While there is an inc[...]
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BT Merges Global & Enterprise Units to Simplify GTM and Save Costs
Jan 13, 2023, by Dominique RaviartA New Focused Division BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Business. With this move, BT wants to unify its B2B market and focus its capabilities on connectivity, u[...]
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Tata Elxsi sees the Metaverse as the Evolution of AR in the Next Decade
Jan 10, 2023, by Dominique RaviartWe recently talked to Tata Elxsi, the engineering and R&D services vendor headquartered in Bangalore, India. We discussed where the adoption of AR/VR is currently among enterprises, how the metaverse differs from AR/VR, and which B2B use cases enterprises will prefer in the short to medium term. The current demand for virtual reality (VR) is primarily driven by the gaming indu[...]
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Cognizant Drives Salesforce Marketing Cloud Specialization with Lev
Jan 06, 2023, by Dominique RaviartWe recently talked to Cognizant about its Salesforce Marketing Cloud capabilities. Within the Salesforce portfolio, Marketing Cloud, along with Commerce Cloud, is a high-potential product that will eventually outgrow the more mature Sales and Service Clouds. More than any other Salesforce product, Marketing Cloud has grown through M&A, notably ExactTarget (that came with B2B m[...]
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Cigniti Develops iNSta on Automated Script Creation & Maintenance with High Potential
Dec 12, 2022, by Dominique RaviartSoftware testing continues to be an industry of contrasts: the primary activity, functional testing, remains a human-intensive activity, despite the accelerated adoption of continuous testing (i.e., bringing functional automation as part of DevOps). But testing has also grown in a highly specialized set of activities, earning the name of Quality Engineering (QE), ranging from supp[...]
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ValueMomentum Continues to Invest in Continuous Testing & Shift-Right
Nov 24, 2022, by Dominique RaviartWe recently talked to ValueMomentum about its QE approach to product-centric development and testing. The company is helping its insurance clients improve the quality of their applications using agile best practices and DevOps tools. In support of this, ValueMomentum has refreshed its automation approach and created a continuous testing platform articulated around design (shift-left)[...]
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TCS Deploys SRE Services to Cloud Application Testing
Nov 14, 2022, by Dominique RaviartTCS recently briefed NelsonHall on its approach to site reliability engineering (SRE) in the context of quality engineering (QE). SRE emerged almost a decade ago as part of the shift-right move, targeting production environments beyond traditional IT infrastructure activities such as services desk and monitoring activities. While no definition of SRE has fully emerged, TCS points [...]
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NTT DATA to Acquire Apisero to Double its Salesforce Practice
Nov 10, 2022, by Dominique RaviartWe recently talked to NTT DATA about its pending acquisition of Apisero, announced last month. NTT DATA has been through significant changes recently with its merger with NTT Ltd. NTT Ltd. grouped a wide range of network and connectivity services, hardware and related services, data center hosting, IT infrastructure services, and resales. The resulting NTT DATA is now a giant with[...]
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Infosys Structures its Sustainability Engineering Portfolio
Oct 27, 2022, by Dominique RaviartWe recently talked to Infosys about how its Engineering and R&D services portfolio addresses sustainability and the circular economy, given the strong client interest in sustainable product design. Infosys has accordingly evolved its sustainability engineering offerings from a series of capabilities into a portfolio that is articulated along three product lifecycle phases: des[...]
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Compucom Enhances Focus on Driving Clients’ Employee Experience & Business Outcomes
Oct 24, 2022, by John LahertyNelsonHall recently attended Compucom’s Analyst and Advisor Event 2022 in Paulsboro, NJ. As in-person meetings and events resume, it was great to engage with Compucom executives, including CEO Mick Slattery, face-to-face once more. Founded in 1987, Compucom provides end-to-end digital workplace services for enterprises, midsize and small businesses. In December 2021, i[...]
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TCS Emphasizes Neural Manufacturing in Support of Digital Manufacturing Initiative
Sep 21, 2022, by Dominique RaviartWe recently talked to TCS about the company’s involvement in connected plants, TCS’ terminology for digital manufacturing. TCS has a broad connected plants portfolio, ranging from manufacturing IT systems, MES, Industry 4.0 and connected supply chain, to industrial control systems, and automation. The development of this portfolio currently emphasizes further specializ[...]
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Testbirds Prepares for Hypergrowth
Sep 02, 2022, by Dominique RaviartWe recently talked to Testbirds, the largest Europe-headquartered crowdtesting firm, founded in 2012. We found Testbirds upbeat after the pandemic. The company had an excellent year in 2020, achieving revenue growth of 30% as organizations, challenged by closed offices, turned to Testbirds to conduct crowdtesting of their digital initiatives. This was followed by another excellent ye[...]
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Cigniti Acquires RoundSqr to Accelerate its Digital Ambitions
Aug 18, 2022, by Dominique RaviartWe recently talked to Cigniti about its digital ambitions and its acquisition of RoundSqr. While remaining focused on quality engineering, Cigniti has quietly expanded its capabilities to RPA over the past three years. This extension is logical: RPA shares much with testing, relying on creating and maintaining bots or test scripts. This is the start: Cigniti has broad ‘digit[...]
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Enterprises Must Expedite Hybrid Multi-Cloud Initiatives to Drive Business Outcomes
Aug 11, 2022, by John LahertyNelsonHall recently completed an in-depth analysis of end-to-end cloud infrastructure management services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client demand, and how the market will evolve over the next 12 to 18 months. There is an inc[...]
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Qualitest Acquires ZenQ, Expands Portfolio to Digital & Product Engineering Testing
Aug 09, 2022, by Dominique RaviartWe recently talked to Qualitest regarding its acquisition of ZenQ. ZenQ is the latest in a series of recent acquisitions by Qualitest, under the ownership of PE BridgePoint. The company acquired four firms in 2021: QA InfoTech (QAIT) in Bangalore, doubling Qualitest’s presence in India Olenick in the U.S. Telexiom in Germany Comply, an Israeli company that added [...]
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Capgemini’s Sogeti Positions QE in the World of IT Sustainability
Jul 11, 2022, by Dominique RaviartThere is a big divide between IT sustainability and quality engineering (QE). In IT, sustainability is emerging from a carbon emission niche, expanding from a consulting to an execution phase. In QE, the focus remains primarily on functional automation with continuous testing/DevOps and AI as primary drivers. In short, the two have little in common. As such, we had not anticipated[...]
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NTT Combines NTT DATA & NTT Ltd., Streamlining ICT Operations
Jun 16, 2022, by Dominique RaviartNTT DATA recently announced the long-planned merger of its international business with NTT Ltd., the overseas ICT unit of Japanese telecoms giant NTT. The combined NTT DATA and NTT Ltd. will have revenues of ¥3.5tn (~$26.2bn) and 180k personnel. With this move, NTT unites its two ICT units into a single entity, driving its vision of One NTT. The merger will remove some overlap[...]
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Atos Announces Major Restructure: Analysis
Jun 15, 2022, by Dominique RaviartOn June 14, 2022, Atos announced the unexpected separation of its IT infrastructure services unit, Tech Foundation, from its BDS and Digital units. With this move, Atos has aggregated its high-growth and high-profitability units into a new company, Evidian. Its infrastructure services capabilities will stay in legacy Atos, with the objective of stopping the revenue decline and improv[...]