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Business Process Services in the Retail Sector: 2016
Oct 20, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Retail Sector: 2016” 63-page report is based on global interviewing of senior executives across the retail sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms over the p [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- Enhancing e-Commerce Capability & Speed-to-Market Remain Major Business Issues for Retail Firms
- Retail Firms Aim to Generate New Revenue Streams while Automating Back-Office Operations to Improve Fulfillment and Enhance the Customer Experience
- Retail Sector Forecasts 4.5% Increase in BPS Spend
- Standalone BPaaS Adoption Strongly Favored by Retail Sector over Next Three Years
- Market Forecast
- Retail BPS Market Forecast
- BPS Vendor Shares: Retail
- Key Business Issues & Initiatives
- Key Business Issues
- Operational Initiatives Planned
- Operations Enhancements Planned
- Operations Satisfaction & Pain Points
- Process Suitability to Support Future Business
- Process Pain Points
- Satisfaction with, and Attitudes to, BPS
- Satisfaction with Delivery of BPS Services
- Attitudes to Vendor Approaches
- BPS Service Improvement Requirements
- BPS Adoption by Model Type
- BPS Purchasing & Spend Intentions
- Forecast Shifts in Sourcing
- Planned BPS Adoption by Process
- BPS Spend Growth & Productivity Improvements Sought
- Changing Contractual Approaches
- BPS Pricing Mechanism Trends
- BPS Contract Length Trends
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Global BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]view this reportdownload abstractGlobal BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstract
featured blog posts on
Retail:
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
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Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
latest blog posts on
Retail:
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Retail, CPG, & High-Tech Companies Shifting Sourcing in Favor of BPO to Restructure Service Delivery Models
May 26, 2015, by John WillmottWhile organizations across retail, consumer goods and, in particular high-tech, continue to face cost pressure, their attention is increasingly moving to addressing their competitive positioning and innovation in product development, particularly to meet the needs of developing economies. Indee[...]
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Evolution of Outsourced Social Media Services at Sitel
Jun 12, 2014, by NelsonHall AnalystFacebook, twitter, Instagram, Google+, the list goes on . . . the need for both B2C and B2B enterprises to establish and foster a social presence has evolved from a nice to have to an essential capability . . . yaaawn! We’ve heard this so many times that we are at risk of ignoring it, li[...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
-
BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
-
Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
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- @John_NH Apr 29, 2019@NHInsight @ashok_pai @Ranjan2968 @rstormonth Ashok, well done and many thanks to @TCS . It’s a once-in-a-lifetime… https://t.co/lIZDCi1XJR
- @John_NH Apr 23, 2019#FinanceTransformation briefing window now open until end May 2019 @Genpact @Capgemini @AccentureOps @WiproDOP… https://t.co/14DCXkgZLi
- @John_NH Apr 23, 2019⚡️ “F&A Transformation: Accelerating Cycle Times” https://t.co/cIrCx8jJ3v
- @John_NH Apr 23, 2019#FinanceTransformation project by @John_NH is open, free-of-charge, to all companies offering F&A operations transf… https://t.co/IvLzhHLuK2
- @John_NH Apr 18, 2019Enterprises will be able to establish company specific @blue_prism Digital Exchanges by marking DX assets as privat… https://t.co/1B1Bu5NFXO
- @John_NH Apr 18, 2019.@blue_prism introducing Decipher document processing capability as first move into ML-based human-in-the-loop capa… https://t.co/YbQsWRBcWl
- @John_NH Apr 17, 2019.@AutomationAnywh expects ISVs e.g. @Workday to be major developers of Bot Store Digital Workers to speed adoption… https://t.co/Lr9JE1rIvl
- @John_NH Apr 17, 2019.#automationanywhere begins monetization of Bot Store to incentivize SIs and ISVs to build Digital Workers… https://t.co/GC4V88yE0f
- @John_NH Mar 28, 2019.@InfosysBPM #DigitalOpsModels #AI & #automation solutions focused around sales & fulfillment e.g. #MRO inventory o… https://t.co/LLOAEqzJN6
- @John_NH Mar 26, 2019.@DXCTechnology taking end-to-end digitalization approach to #DigitalOpsModels coupling strong front-office… https://t.co/Vxko6TD8pE
latest Retail tracking service articles
NPS Acquires Service Design Agency Snook
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Jun 15, 2019 | New Offerings by Ivan Kotzev
CGI to Acquire SCISYS to Enhance IT Services Capabilities in the U.K. and Germany
Jun 14, 2019 | Mergers and Acquisitions by John Laherty
DXC Technology Completes the Acquisition of Luxoft
Jun 14, 2019 | Mergers and Acquisitions by Dominique Raviart
Noridian Healthcare Solutions Awarded $3.3m Medicaid CX Services Contract by North Dakota Department of Human Services
Jun 14, 2019 | Contracts by Mike Smart