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Retail

Insightful analysis of Retail. The Retail program provides an overview of BPO markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

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Contracts Database

for Retail

Track the pattern of service adoption by monitoring Retail contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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featured market analyses
in Retail:

  • Business Process Services in the Retail Sector: 2016

    Oct 20, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Retail Sector: 2016” 63-page report is based on global interviewing of senior executives across the retail sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms over the p [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Enhancing e-Commerce Capability & Speed-to-Market Remain Major Business Issues for Retail Firms
    • Retail Firms Aim to Generate New Revenue Streams while Automating Back-Office Operations to Improve Fulfillment and Enhance the Customer Experience
    • Retail Sector Forecasts 4.5% Increase in BPS Spend
    • Standalone BPaaS Adoption Strongly Favored by Retail Sector over Next Three Years
    • Market Forecast
    • Retail BPS Market Forecast
    • BPS Vendor Shares: Retail
    • Key Business Issues & Initiatives
    • Key Business Issues
    • Operational Initiatives Planned
    • Operations Enhancements Planned
    • Operations Satisfaction & Pain Points
    • Process Suitability to Support Future Business
    • Process Pain Points
    • Satisfaction with, and Attitudes to, BPS
    • Satisfaction with Delivery of BPS Services
    • Attitudes to Vendor Approaches
    • BPS Service Improvement Requirements
    • BPS Adoption by Model Type
    • BPS Purchasing & Spend Intentions
    • Forecast Shifts in Sourcing
    • Planned BPS Adoption by Process
    • BPS Spend Growth & Productivity Improvements Sought
    • Changing Contractual Approaches
    • BPS Pricing Mechanism Trends
    • BPS Contract Length Trends
    view this reportdownload abstract
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Market forecasts:

  • Global BPS Market Forecast: 2018 - 2022

    Jun 01, 2018 | Market Forecast by John Willmott

      NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service [...]
    view this reportdownload abstract

  • Global BPS Market Forecast: 2017 - 2021

    May 12, 2017 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geo [...]
    view this reportdownload abstract

  • Global BPS Market Forecast: 2016 - 2020 Version 1.1

    Jun 02, 2016 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39  [...]
    view this reportdownload abstract

  • Global BPO Market Forecast: 2015 - 2019

    Nov 11, 2015 | Market Forecast by John Willmott

    NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]
    view this reportdownload abstract
browse all forecasts

featured blog posts on
Retail:

  • Operational Vision Supplants IT Vision with BPO 5.0

    Jan 01, 2014, by John Willmott

    The increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]

    read post

  • BPO Becomes More Strategic in 2014

    Jan 01, 2014, by John Willmott

    BPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]

    read post

  • Wipro Q2 FY 2014 Results: Signs of Progress

    Oct 22, 2013, by Rachael Stormonth

    Wipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]

    read post
view all blog posts

latest blog posts on
Retail:

  • Retail, CPG, & High-Tech Companies Shifting Sourcing in Favor of BPO to Restructure Service Delivery Models

    May 26, 2015, by John Willmott

    While organizations across retail, consumer goods and, in particular high-tech, continue to face cost pressure, their attention is increasingly moving to addressing their competitive positioning and innovation in product development, particularly to meet the needs of developing economies. Indee[...]

    read post

  • Evolution of Outsourced Social Media Services at Sitel

    Jun 12, 2014, by NelsonHall Analyst

    Facebook, twitter, Instagram, Google+, the list goes on . . .  the need for both B2C and B2B enterprises to establish and foster a social presence has evolved from a nice to have to an essential capability . . . yaaawn! We’ve heard this so many times that we are at risk of ignoring it, li[...]

    read post

  • Operational Vision Supplants IT Vision with BPO 5.0

    Jan 01, 2014, by John Willmott

    The increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]

    read post

  • BPO Becomes More Strategic in 2014

    Jan 01, 2014, by John Willmott

    BPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]

    read post

  • Wipro Q2 FY 2014 Results: Signs of Progress

    Oct 22, 2013, by Rachael Stormonth

    Wipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]

    read post
view all blog posts

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