featured research
in Retail:
Operational Transformation in the CPG Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the CPG Sector: 2019” 40-page report is based on global interviewing of senior executives in the CPG sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by CPG firms and the operationa [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the Retail Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail Sector: 2019” 39-page report is based on global interviewing of senior executives in the retail sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms and the o [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
browse all market analysesBusiness Process Services in the Retail Sector: 2016
Oct 20, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Retail Sector: 2016” 63-page report is based on global interviewing of senior executives across the retail sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms over the p [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- Enhancing e-Commerce Capability & Speed-to-Market Remain Major Business Issues for Retail Firms
- Retail Firms Aim to Generate New Revenue Streams while Automating Back-Office Operations to Improve Fulfillment and Enhance the Customer Experience
- Retail Sector Forecasts 4.5% Increase in BPS Spend
- Standalone BPaaS Adoption Strongly Favored by Retail Sector over Next Three Years
- Market Forecast
- Retail BPS Market Forecast
- BPS Vendor Shares: Retail
- Key Business Issues & Initiatives
- Key Business Issues
- Operational Initiatives Planned
- Operations Enhancements Planned
- Operations Satisfaction & Pain Points
- Process Suitability to Support Future Business
- Process Pain Points
- Satisfaction with, and Attitudes to, BPS
- Satisfaction with Delivery of BPS Services
- Attitudes to Vendor Approaches
- BPS Service Improvement Requirements
- BPS Adoption by Model Type
- BPS Purchasing & Spend Intentions
- Forecast Shifts in Sourcing
- Planned BPS Adoption by Process
- BPS Spend Growth & Productivity Improvements Sought
- Changing Contractual Approaches
- BPS Pricing Mechanism Trends
- BPS Contract Length Trends
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
access forecast toolMarket forecasts:
Global BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]view this reportdownload abstractGlobal BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstract
featured blog posts on
Retail:view all blog posts-
Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
-
BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
-
Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
latest blog posts on
Retail:view all blog posts-
Retail, CPG, & High-Tech Companies Shifting Sourcing in Favor of BPO to Restructure Service Delivery Models
May 26, 2015, by John WillmottWhile organizations across retail, consumer goods and, in particular high-tech, continue to face cost pressure, their attention is increasingly moving to addressing their competitive positioning and innovation in product development, particularly to meet the needs of developing economies. Indee[...]
-
Evolution of Outsourced Social Media Services at Sitel
Jun 12, 2014, by NelsonHall AnalystFacebook, twitter, Instagram, Google+, the list goes on . . . the need for both B2C and B2B enterprises to establish and foster a social presence has evolved from a nice to have to an essential capability . . . yaaawn! We’ve heard this so many times that we are at risk of ignoring it, li[...]
-
Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
-
BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
-
Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
Subscribe here to receive
free blog alerts for this blog:Retail twitter coverage:
Follow NelsonHall analysts to monitor ongoing developments in Retail
latest Retail tracking service articles
FIS Launches Data Management Solution to Enable Banks to Manage Their Data Better
Jul 09, 2020 | New Offerings by Andy Efstathiou
Black Knight Awarded Mortgage Origination Solution Contract Extension by Truist
Jul 07, 2020 | Contracts by Andy Efstathiou
State Street Partners with FNZ to Offer Cloud Delivered Wealth Management Servicing to the Asset Management Industry
Jul 07, 2020 | New Partnerships by Andy Efstathiou
Acquire BPO Acquires The Smart Group to Expand Onshore Australia CXS
Jul 03, 2020 | Mergers and Acquisitions by Ivan Kotzev
Fiserv Awarded Merchant Acceptance Processing Contract By ALDI Nord
Jul 03, 2020 | Contracts by Andy Efstathiou
BNY Mellon Partners with Early Warning Services to Deliver Real-time Account Validation Services to Banks
Jul 02, 2020 | New Partnerships by Andy Efstathiou
Korn Ferry Announces Q4 FY20 Revenues Down 10.3% to $440.5m
Jul 02, 2020 | Financial Results by Nikki Edwards
Computershare Acquires Verbatim Global Compliance a Provider of Managed Corporate Secretarial Services to Offer a Broader Range of Governance Tools to Clients
Jul 01, 2020 | Mergers and Acquisitions by Andy Efstathiou
Jack Henry Partners with NuData Security to Enhance Bank Security and Reduce Fraud
Jun 30, 2020 | New Partnerships by Andy Efstathiou
Empower Retirement To Acquire Personal Capital For ~$1bn To Provide Integrated Financial Wellness
Jun 29, 2020 | Mergers and Acquisitions by Gary Bragar