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Impact of Economic Downturn on the Retail Sector
Sep 16, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Retail sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]view this reportdownload abstractOperational Transformation in the CPG Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the CPG Sector: 2019” 40-page report is based on global interviewing of senior executives in the CPG sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by CPG firms and the operationa [...]view this reportdownload abstractOperational Transformation in the Retail Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail Sector: 2019” 39-page report is based on global interviewing of senior executives in the retail sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms and the o [...]view this reportdownload abstractBusiness Process Services in the Retail Sector: 2016
Oct 20, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Retail Sector: 2016” 63-page report is based on global interviewing of senior executives across the retail sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms over the p [...]view this reportdownload abstract
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Global BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]view this reportdownload abstractGlobal BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstract
featured blog posts on
Retail:
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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
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Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
latest blog posts on
Retail:
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Retail, CPG, & High-Tech Companies Shifting Sourcing in Favor of BPO to Restructure Service Delivery Models
May 26, 2015, by John WillmottWhile organizations across retail, consumer goods and, in particular high-tech, continue to face cost pressure, their attention is increasingly moving to addressing their competitive positioning and innovation in product development, particularly to meet the needs of developing economies. Indee[...]
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Evolution of Outsourced Social Media Services at Sitel
Jun 12, 2014, by NelsonHall AnalystFacebook, twitter, Instagram, Google+, the list goes on . . . the need for both B2C and B2B enterprises to establish and foster a social presence has evolved from a nice to have to an essential capability . . . yaaawn! We’ve heard this so many times that we are at risk of ignoring it, li[...]
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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
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Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013, by Rachael StormonthWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
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Accenture Ventures Invests in Forma Vision
Jan 26, 2023 | Mergers and Acquisitions by Rachael Stormonth
Cognizant Awarded $1bn Application Services Contract Extension by CoreLogic
Jan 26, 2023 | Contracts by Rachael Stormonth
BNY Mellon Expands its Outsourced Trading Offering to Buyside Clients
Jan 25, 2023 | New Offerings by Andy Efstathiou
Atos To Sell Unify to Mitel
Jan 24, 2023 | Mergers and Acquisitions by Dominique Raviart
Cognizant to Acquire Mobica to Expand IoT Software Engineering Delivery Capabilities in Eastern Europe
Jan 23, 2023 | Mergers and Acquisitions by Rachael Stormonth
Jack Henry Awarded Digital Core Banking Solution Contract by Greenpenny
Jan 23, 2023 | Contracts by Andy Efstathiou
Alorica Opens CX Services Center in Cairo, Egypt
Jan 20, 2023 | New Offerings by Ivan Kotzev
Alorica Opens CX Services Center in Łódź, Poland
Jan 20, 2023 | New Offerings by Ivan Kotzev
Atos Awarded PIP Assessment Contract Extension by DWP
Jan 20, 2023 | Contracts by Dominique Raviart
Black Knight Awarded Mortgage Origination Solution Contract by loanDepot
Jan 19, 2023 | Contracts by Andy Efstathiou