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Energy & Utilities

Insightful analysis of Energy & Utilities. The Energy & Utilities program provides an overview of BPO markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

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Track the pattern of service adoption by monitoring Energy & Utilities contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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featured market analyses
in Energy & Utilities:

  • BPO Opportunities in Energy & Utilities: 2012

    May 28, 2012 | Market Analysis by John Willmott

    "BPO Opportunities in Energy & Utilities: 2012" is a comprehensive market analysis report designed for sourcing managers investigating sourcing developments within BPO in the energy and utilities sectors. This energy & utilities sector BPO market analysis consists of 82 pages and 123 exhibits. [...]

    Table of contents:

    • 1. Introduction
    • A - Objectives and Scope
    • B - Methodology
    • C - Structure of the Report
    • 2. Executive Summary
    • A - Energy Companies Need to Address Cost of Plant Downtime while Utilities Need to Address Cost of Customer Service
    • B - Energy Companies Require Support for Emerging Market Initiatives while Utilities Require Support for Customer Experience Improvement
    • C - BPO Purchasing Focused on Support Functions in Energy Companies and Customer-Facing Functions in Utilities
    • D - Offshoring to Continue Across Both Energy and Utilities
    • 3. Market Size and Growth
    • A - Market Forecast
    • 4. Key Business Issues & BPO Initiatives
    • A - Key Business Issues
    • B - Business Initiatives
    • 5. Need for New Operating Models
    • A - Need for Change in Operating Model
    • B - Operating Model Changes Planned
    • 6. Planned Use of BPO Services
    • A - Changes in BPO Expenditure Planned
    • B - BPO Purchasing Intentions
    • C - BPO Purchasing Objectives
    • D - BPO Purchasing Intentions by Process
    • 7. Attitudes to BPO Service Delivery
    • A - Attitudes to Service Bundling
    • B - Attitudes to Gainsharing
    • C - Changes in Use of Offshoring
    • D - Sourcing Strategy Intentions
    view this reportdownload abstract
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Market forecasts:

  • Global BPS Market Forecast: 2017 - 2021

    May 12, 2017 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geo [...]
    view this reportdownload abstract

  • Global BPS Market Forecast: 2016 - 2020 Version 1.1

    Jun 02, 2016 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39  [...]
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  • Global BPO Market Forecast: 2015 - 2019

    Nov 11, 2015 | Market Forecast by John Willmott

    NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]
    view this reportdownload abstract
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featured blog posts on
Energy & Utilities:

  • BPO Becomes More Strategic in 2014

    Jan 01, 2014, by John Willmott

    BPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]

    read post

  • Operational Vision Supplants IT Vision with BPO 5.0

    Jan 01, 2014, by John Willmott

    The increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]

    read post

  • Wipro Q2 FY 2014 Results: Signs of Progress

    Oct 22, 2013, by Rachael Stormonth

    Wipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]

    read post
view all blog posts

latest blog posts on
Energy & Utilities:

  • BPO Becomes More Strategic in 2014

    Jan 01, 2014, by John Willmott

    BPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]

    read post

  • Operational Vision Supplants IT Vision with BPO 5.0

    Jan 01, 2014, by John Willmott

    The increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]

    read post

  • Wipro Q2 FY 2014 Results: Signs of Progress

    Oct 22, 2013, by Rachael Stormonth

    Wipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]

    read post
view all blog posts

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