featured market analyses
in Banking:
Business Process Services in Capital Markets Sector
Feb 09, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Capital Markets Sector: 2016” 68 page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- Regulatory Change & Compliance Remains the Major Business Issue for Capital Markets Firms
- Capital Markets Firms’ Aim to Digitalize to Reduce Costs in Both Front- and Back-Office while Changing their Geographic Footprints
- Capital Markets Sector Forecasts 3.3% Increase in BPS Spend in 2016
- Standalone BPaaS Adoption Strongly Favored by Capital Markets Sector over Next Three Years
- Capital Markets Market Forecast & Vendor Market Shares
- Capital Markets BPS Market Forecast
- BPS Vendor Shares: Capital Markets
- Key Business Issues & Initiatives
- Key Business Issues
- Operational Initiatives Planned
- Operations Enhancements Planned
- Operations Satisfaction & Pain Points
- Process Suitability to Support Future Business
- Process Pain Points
- Current Satisfaction with BPS Service Delivery and Acceptance of New Delivery Models
- Satisfaction with Delivery of BPS Services
- Attitudes to Vendor Approaches
- BPS Service Improvement Requirements
- BPS Adoption by Model Type
- BPS Purchasing & Spend Intentions
- Forecast Shifts in Sourcing
- Planned BPS Adoption by Process
- BPS Spend Growth & Productivity Improvements Sought
- Changing Contractual Approaches
- BPS Pricing Mechanism Trends
- BPS Contract Length Trends
Business Process Services in Retail & Commercial Banking
Feb 02, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Retail & Commercial Banking Sector: 2016” 64 page report is based on global interviewing of senior executives across the retail & commercial banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principa [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- Retail & Commercial Banks Targeting 4.9% Productivity Improvement in 2016
- Retail & Commercial Bank Initiatives Aim to Drive Customer Impact, Re-Invention of Business Propositions, and Cost Reduction
- Retail & Commercial Banks Forecast 6.7% Increase in BPS Spend in 2016
- Standalone BPaaS Adoption Strongly Favored by Retail & Commercial over Next Three Years
- Retail & Commercial Banking Market Forecast & Vendor Market Shares
- Retail & Commercial Banking Market Forecast
- BPS Vendor Market Shares: Retail & Commercial Banking
- Key Business Issues & Initiatives
- Key Business Issues
- Operational Initiatives Planned
- Operations Enhancements Planned
- Operations Satisfaction & Pain Points
- Process Suitability to Support Future Business
- Process Pain Points
- Current Satisfaction with BPS Service Delivery and Acceptance of New Delivery Models
- Satisfaction with Delivery of BPS Services
- Attitudes to Vendor Approaches
- BPS Service Improvement Requirements
- BPS Adoption by Model Type
- BPS Purchasing & Spend Intentions
- Forecast Shifts in Sourcing
- Planned BPS Adoption by Process
- BPS Spend Growth & Productivity Improvements Sought
- Changing Contractual Approaches
- BPS Pricing Mechanism Trends
- BPS Contract Length Trends
browse all market analysesBPO Opportunities in Banking: 2014
Aug 27, 2014 | Market Analysis by John Willmott
NelsonHall's "BPO Opportunities in Banking: 2014" is a comprehensive market analysis report designed for sourcing managers investigating sourcing developments within BPO in the banking sector, including both retail banking and investment banking. The report analyzes the BPO opportunities in retail and investment banking in 2014 based on the perspec [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- Cross-Selling and Customer Retention are the Major Business Issues Faced by Banks
- Banks’ Sourcing Strategies Shifting in Favor of BPO
- Banks Intend to Adopt Global Business Services, Rebalance Activity Between Locations and Incorporate WAHA Delivery
- BPO Service Providers Need to Assist Banks in Adoption of Digitization and Identifying End-to-End Process Vision
- Market Forecast
- Key Business Issues & Initiatives
- Key Business Issues
- Levels of Cost Reduction Sought
- Customer Experience Improvement Initiatives
- Emerging Market Initiatives
- Shared Service Center Initiatives
- Current Shared Service Center Implementation
- Satisfaction with Shared Service Centers
- Shared Service Center Initiatives
- Sourcing Strategy & Use of BPO
- Shifts in Sourcing Strategy
- Delivery Mix Suitability & Initiatives
- BPO Purchasing Intentions
- Satisfaction with BPO Services
- Key BPO Service Provider Initiatives Sought
- BPO Expenditure and Purchasing Intentions
- Changes in Business Metrics Sought
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Global BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstract
featured blog posts on
Banking:view all blog posts-
Amelia Enhances Its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017, by John WillmottIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
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HCL Targets Industry-Specific Processes with RPA - Significant Presence Developing in Banking Sector
Sep 17, 2015, by John WillmottHCL began its robotics program in late 2013. Since then HCL has invested ~$1.5m in robotics, (ToscanaBot Automation Framework), via its HCL ToscanaBot center of excellence, which currently employs a team of ~25 personnel and is planned to grow to 50+ personnel by 2016. HCL estimates that its robotic[...]
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HCL Launches Enterprise Function as a Service to Support Financial Services Firms in Creation of Utility Models
Apr 07, 2014, by John WillmottHCL has launched a service called EFaaS, Enterprise Function as a Service, to address reducing the operations costs of organizations through creation of specialized utilities. The service is initially targeted at capital markets firms, retail banks, and insurance companies and at the finance, procur[...]
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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
latest blog posts on
Banking:view all blog posts-
Amelia Enhances Its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017, by John WillmottIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
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HCL Targets Industry-Specific Processes with RPA - Significant Presence Developing in Banking Sector
Sep 17, 2015, by John WillmottHCL began its robotics program in late 2013. Since then HCL has invested ~$1.5m in robotics, (ToscanaBot Automation Framework), via its HCL ToscanaBot center of excellence, which currently employs a team of ~25 personnel and is planned to grow to 50+ personnel by 2016. HCL estimates that its robotic[...]
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Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win
Nov 06, 2014, by Andy EfstathiouChanges in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the[...]
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Mastercard is Growing Faster than Visa in the Fast Growing Markets
Aug 01, 2014, by Andy EfstathiouMastercard and Visa are taking very different approaches to the payments market, resulting in very different operating outcomes. Mastercard is focusing on growth in emerging markets and merchant acquiring (especially consulting services for merchants); Visa is pursuing mature markets with [...]
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TSYS Faces Pricing Pressure in Q2 2014 Growing Revenues 34.2% by Acquisitions and Reduced Pricing
Jul 22, 2014, by Andy EfstathiouTSYS has announced Q2 2014 revenues, for the period ending June 30, 2014, of $538.1m, up 34.2% year-over-year. Revenues including reimbursables were $602.0m up 30.4% year-over-year. Q2 2014 revenues (and revenue change) by activity, excluding reimbursables, were: No[...]
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Follow @John WillmottLatest tweets from our analysts:
- @John_NH Jul 21, 2017RT @DavidM_NH: Interesting briefing by @Genpact on its Cora platform. @John_NH recently wrote a blog looking at the platform. https://t.co/…
- @John_NH Jul 21, 2017RT @NHInsight: #Amelia #Avatar Remains Key to @IPsoft Branding says @John_NH https://t.co/HcUhz8BybC https://t.co/13IvHbi7VU
- @John_NH Jul 20, 2017RT @NHInsight: Areas covered will incl. next gen #recruitment; #MSP definition and scope; external factors; buy-side drivers 1/3 https://t…
- @John_NH Jul 03, 2017RT @NHInsight: NEW by @John_NH: '@Genpact Launches Platform to Accelerate Industrialization of New #Digital Process Models' https://t.co/1…
- @John_NH May 31, 2017RT @NHInsight: .@John_NH will join panel on 'How to evaluate the #digital ecosystem and create a digital ops strategy' https://…
- @John_NH May 24, 2017The journey from #RPA to new digital process models in business process services explained by @rstormonth of… https://t.co/vWTfA3NKDv
- @John_NH May 24, 2017Session on innovation in BPS at @InfyConfluence led by @rstormonth of #NelsonHall https://t.co/drlZPmg1y9
- @John_NH May 23, 2017Be prepared to restack process steps for more effective #RPA adoption https://t.co/2y6DIIUnbD #NelsonHall @LTI_Global
- @John_NH May 23, 2017Think “eliminate/simplify/standardize/automate” when implementing #RPA. Process precedes technology https://t.co/2y6DIIUnbD #NelsonHall
- @John_NH May 23, 2017Stakeholder involvement & communication is key to successful #RPA Operating Model Framework https://t.co/2y6DIIUnbD #NelsonHall @LTI_Global
latest Banking tracking service articles
Jack Henry Awarded Digital Workflow Solution Contract by Central Minnesota Credit Union
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NTT DATA Services and SE2 Expand TPA Offering Targeting Life and Annuity Insurers
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Syntel Announces Q2 2017 Revenues Down 7.8% to $227m
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Visa Announces Fiscal Q3 2017 Revenues Up 25.8% to $4,565m
Jul 20, 2017 | Financial Results by Andy Efstathiou
Wipro Announces Q1 FY18 Revenues Up 2.1% (Up 3.4% in CC) to $1,971.7m
Jul 20, 2017 | Financial Results by Charlotte Carter
WNS Announces Q1 FY17 Net Revenues Up 24.5%, Up 27.5% in CC (Up 13% Organic) to $175.3m
Jul 20, 2017 | Financial Results by Charlotte Carter
Black Knight Announces Q2 2017 Revenues Up 2.3% to $ 263.4m
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Mastercard Expands Availability of QR Payments Choice to allow Merchants to Scan QR Codes for Customers
Jul 19, 2017 | New Offerings by Andy Efstathiou