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in Insurance:
Business Process Services in the Commercial Property & Casualty Insurance Sector: 2017
Dec 21, 2017 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Commercial P&C Insurance Sector: 2017” 70-page report is based on global interviewing of senior executives across the commercial property & casualty insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes th [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- End-to-End Process Digitalization Is A Key Priority
- A Widespread Approach to Process Transformation
- Sector Transformation Creates Additional Opportunities for BPS
- Market Developments & Forecast
- Market Forecast
- BPS Market Shares
- Key Business Issues & Initiatives
- Market Change
- Key Organizational Initiatives
- Improving the Economics of the business
- Creating the Digital enterprise
- Operational Transformation Initiatives
- Operations Transformation Intentions
- Operational transformational Initiatives
- Approach to Operational Transformation
- Use of BPS to Drive Operational Transformation
- Impact of PESTLE Factors on Sourcing and Shoring
- Impact of Automation on Sourcing and Shoring
- Approach to Automation
- Implications for Staffing & BPO
- Overall Trends
- Reduction in overall resource levels
- Shifting skills profile
- Changing expectations from BPS Suppliers
- Impact of PESTLE Factors
- Impact on BPS Shoring Profile
- Impact on Internal Staffing
- Impact on White-Collar Staffing
- BPS Spend and Productivity
Business Process Services in Property & Casualty Insurance
Oct 26, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in Property & Casualty Insurance: 2016” 117-page report is based on global interviewing of senior executives across the property & casualty sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issue [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- Reducing the Cost of Customer Administration is the Major Business Issue for Property & Casualty Firms
- P&C Firms’ Aim to Digitalize to Reduce Costs in Both Front- and Back-Office while Launching New Products & Services
- Property & Casualty Sector Forecasts 2.8% Increase in BPS Spend in 2016
- Standalone BPaaS Adoption Strongly Favored by Property & Casualty Sector over Next Three Years
- Property & Casualty Insurance Market Forecast & Vendor Market Shares
- Property & Casualty BPS Market Forecast
- BPS Vendor Shares: Property & Casualty
- Key Business Issues & Initiatives
- Key Business Issues
- Operational Initiatives Planned
- Operations Enhancements Planned
- Operations Satisfaction & Pain Points
- Process Suitability to Support Future Business
- Process Pain Points
- Satisfaction with, and Attitudes to, BPS
- Satisfaction with Delivery of BPS Services
- Attitudes to Vendor Approaches
- BPS Service Improvement Requirements
- BPS Adoption by Model Type
- BPS Purchasing & Spend Intentions
- Forecast Shifts in Sourcing
- Planned BPS Adoption by Process
- BPS Spend Growth & Productivity Improvements Sought
- Changing Contractual Approaches
- BPS Pricing Mechanism Trends
- BPS Contract Length Trends
browse all market analysesBusiness Process Services in the Life Insurance Sector: 2016
Feb 26, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Life Insurance Sector: 2016” 64 page report is based on global interviewing of senior executives across the life insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by life in [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Reducing Cost of Policy Administration through Digitizing & Automating Back-Office Operations is Key Priority for Life Insurance Companies
- Life Insurance Sector Forecasts 3.2% Increase in BPS Spend in 2016
- Life Insurance Companies Would Like BPS Vendors to Reduce Process Costs by Using Analytics to Incorporate Process Learning
- Standalone BPaaS Using Standard Vendor Process Models Strongly Favored by Life Insurance Sector over Next Three Years
- Life Insurance Market Forecast & Vendor Market Shares
- Life Insurance BPS Market Forecast
- BPS Vendor Shares: Life Insurance
- Key Business Issues & Initiatives
- Key Business Issues
- Operational Initiatives Planned
- Operations Enhancements Planned
- Operations Satisfaction & Pain Points
- Process Suitability to Support Future Business
- Current Satisfaction with BPS Service Delivery and Acceptance of New Delivery Models
- Satisfaction with Delivery of BPS Services
- Attitudes to Vendor Approaches
- BPS Service Improvement Requirements
- BPS Adoption by Model Type
- BPS Purchasing & Spend Intentions
- Forecast Shifts in Sourcing
- Planned BPS Adoption by Process
- BPS Spend Growth & Productivity Improvements Sought
- Changing Contractual Approaches
- BPS Pricing Mechanism Trends
- BPS Contract Length Trends
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Global BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39  [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstractGlobal Insurance BPO Market Forecast 2014-2018
Aug 18, 2014 | Market Forecast by NelsonHall Analyst
NelsonHall's "Global Insurance BPO Market Forecast: 2014-2018" consists of 50 pages. [...]view this reportdownload abstract
featured blog posts on
Insurance:-
Cognizant Q2 2014 Results: Delivers on Revenues, Margins, But Share Price Falls on Reduced Guidance. Over-Reaction, We Feel
Aug 06, 2014, by Rachael StormonthSo why has Cognizant’s share price taken such a battering today, after such strong topline growth (16.5%, at the mid-point of prior guidance) and a non-GAAP operating margin of 21%, above the company’s target range of 19% to 20%? (see here). Quite simply because of the revis[...]
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Aligning Cost to Performance: How Digital Transformation is Nurturing the Insurance Industry
May 14, 2014, by NelsonHall AnalystBlonde hair, blue eyes, fair skin – we know about our physical make up... what about our digital make up? What does our Code Halo say about us? And more importantly – who does it say it to? How is this “changing the rules”? Yesterday, Cognizant launched its book: Code Halo[...]
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Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0
Jan 10, 2014, by Rachael StormonthThere are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved to[...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are n[...]
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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
latest blog posts on
Insurance:-
Angled At Analytics: The New EXL Makes Three Acquisitions In Seven Months And Insures a Health-y Start to 2015
Feb 27, 2015, by NelsonHall AnalystWhat a difference a year makes for EXL. It entered 2014 under the cloud of the loss of two contracts, including the unfortunate termination Travelers (which had accounted for nearly 10% of total revenues in 2013) because of inappropriate behavior by an employee. So it started the year facing signifi[...]
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Cognizant Q2 2014 Results: Delivers on Revenues, Margins, But Share Price Falls on Reduced Guidance. Over-Reaction, We Feel
Aug 06, 2014, by Rachael StormonthSo why has Cognizant’s share price taken such a battering today, after such strong topline growth (16.5%, at the mid-point of prior guidance) and a non-GAAP operating margin of 21%, above the company’s target range of 19% to 20%? (see here). Quite simply because of the revis[...]
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Aligning Cost to Performance: How Digital Transformation is Nurturing the Insurance Industry
May 14, 2014, by NelsonHall AnalystBlonde hair, blue eyes, fair skin – we know about our physical make up... what about our digital make up? What does our Code Halo say about us? And more importantly – who does it say it to? How is this “changing the rules”? Yesterday, Cognizant launched its book: Code Halo[...]
-
Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0
Jan 10, 2014, by Rachael StormonthThere are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved to[...]
-
BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. [...]
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latest Insurance tracking service articles
Black Knight Integrates Digital Signing into its Lender Price Lending Platform
Apr 20, 2018 | New Offerings by Andy Efstathiou
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Apr 20, 2018 | Financial Results by Nikki Edwards
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Apr 19, 2018 | Financial Results by Andy Efstathiou
BNY Mellon Announces Q1 2018 Revenues Up 8.7% at $4,178m
Apr 19, 2018 | Financial Results by Andy Efstathiou
FIS Awarded Core Banking Solution Contract By Customers Bank
Apr 19, 2018 | Contracts by Andy Efstathiou
Syntel Announces Q1 2018 Revenues Up 8.6% to $245.3m
Apr 19, 2018 | Financial Results by David McIntire
TCS Announces Q4 FY18 Revenues Up 11.7% (Up 7.2% in CC) to $4,972m
Apr 19, 2018 | Financial Results by Charlotte Carter
Capita Awarded 5-year CX Services Contract Extension by BBC
Apr 18, 2018 | Contracts by Ivan Kotzev
FIS Integrates Three Top Australian Banking Institutions to the New Payments Platform
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