I am excited to be embarking on a new role at NelsonHall, having enjoyed serving as a Customer Management Services industry analyst for almost five years. As the new advisor for NelsonHall’s Buyer Intelligence Group (BIG), I get the opportunity to work more closely with our buy-side clients and broader BIG community, helping them to engage around hot industry topics and to get the most from NelsonHall’s extensive buy-side resources.

BIG is a community of sourcing executives from buy-side organizations across various industries, and I have observed its impressive growth in recent months. It is a forum for sharing sourcing experiences and addressing key industry questions with peers, as well as accessing knowledge from NelsonHall analysts. BIG is a community for buyers only, where they can engage with peers in privacy.  

There are several membership levels, the foundation level being free. Benefits of foundation level membership include access to:  

• An online community where buyers can join special interest sub-groups, use the members’ discussion forum to pose questions/comments and share responses
• Regular free webinars to learn from peers, NelsonHall analysts, and other industry experts (see below)
• NelsonHall’s (vendor) Evaluation and Assessment (NEAT) tool, which provides comparative vendor evaluations across a wide range of business process services (BPS) and IT services (ITS) markets to help members get started with vendor shortlisting for their sourcing initiatives
• Highly informative blog articles from NelsonHall’s industry analysts working across BPS and ITS markets.

The rich content available to members of BIG includes access to regular free webinars, which we run once or twice a month. Recent webinars include a series on RPA & AI adoption, the most recent one drawing together the lessons learned from organizations who have successfully implemented RPA & AI projects that are yielding impressive results. We have also run webinars for members on areas including Human Resources Outsourcing, Customer Management Services, and Cloud Adoption. The next BIG webinar is on Thursday 29^th June, on ‘Key Trends & Future Shape of Payroll Outsourcing’ with NelsonHall’s Pete Tiliakos.

As part of my new role, I am regularly reaching out to service buyers to understand their sourcing information needs and to match this with content in the BIG community, including the webinars. I would be happy to hear from sourcing decision-makers who are interested in learning more about BIG and how we can help address their sourcing information requirements. I can be reached at [email protected].

Reminder: The next BIG webinar is on Thursday 29^th June, on ‘Key Trends & Future Shape of Payroll Outsourcing’ with NelsonHall’s Pete Tiliakos.