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Webhelp Continues to Expand in Europe

Webhelp is to acquire SNT, a Netherlands based CMS vendor. SNT has 3,500 agents across eight sites in Europe with revenues of 77m. The combined company will be called Webhelp SNT following the acquisition which is to be completed in twelve months. 

This acquisition will give Webhelp a significant Dutch presence and will bolster its global agent headcount to ~21,500, and increase its annual revenues to €450m.

This announcement signals that Webhelp is continuing with its aggressive acquisitive strategy, aiming to become the third largest CMS BPO provider in Europe by 2015. Last year the firm:

  • AcquiredHeroTSC in Februar
  • Annunced its intentoin in September to invest £100m in further acquisitions in the U.K. over the following 24 months 
  • Established a South African operation in Johannesburg and Cape Town.

South Africa is occasionally used to deliver offshore support to the Netherlands due to the similarities between South Africa’s native Afrikaans dialect and Dutch, but this is rare (accent differences). Webhelp has decided to establish onshore support in the Netherlands and use its South African centers to service U.K. and domestic clients.

Webhelp is clearly making progress in its ambition to become the third largest CMS BPO provider in Europe by 2015. Currently the company has ~18,000 agents throughout 37 centers supporting European clients and is the 2nd largest CMS BPO provider in France and the fourth largest in U.K.

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