DEBUG: PAGE=domain, TITLE=NelsonHall Blog,ID=1469,TEMPLATE=blog
toggle expanded view
  • NelsonHall Blog

    We publish lots of information and analyst insights on our blogs. Here you can find the aggregated posts across all NelsonHall program blogs and much more.

  • Events & Webinars

    Keep up to date regarding some of the many upcoming events that NelsonHall participates in and also runs.

    Take the opportunity to join/attend in order to meet and discover live what makes NelsonHall a leading analyst firm in the industry.


Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Search research content:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Recent Learning Services Contracts Provides Optimization For Learning BPO

In recent months there have been several significant learning services contracts. From mid-2008 to mid-2012, growth in learning services was adversely impacted by the recession with learning being one of the easiest budget items to cut back on and in many instances put completely on hold. However from mid-2012 to date there has been an increased level of contract activity.

Looking at some recent contracts, starting with Raytheon Professional Services (RPS). In H1 2013 RPS announced

  • A simulation-based training endorsement by the American Heart Association (AHA). Simulation-based training will be available to the AHA's ~5,000 member hospitals and care organizations
  • A multi-million dollar contract with General Motors in Korea to manage content development and training administration services for GM Korea's sales, non-technical after sales and technical dealer personnel

In July 2013 GP Strategies was awarded a multi-year, multi-million dollar global LBPO services contract with HSBC. Initial deployment is planned for the U.S., Canada, U.K. and Hong Kong. Additional geographies will be deployed through September 30, 2014. Once fully implemented and deployed across HSBC affiliates globally, GP Strategies anticipates that HSBC will be its largest client.

NelsonHall is in the process of completing its 5th global Learning BPO market analysis and has learned of several other vendors, including Xerox Learning Services Accenture, IBM and Aon Hewitt, winning LBPO contracts recently. Verticals where we are seeing activity include retail, telecoms, oil & gas, and hi-tech.

Why the increased activity? The market analysis will provide a deep dive, but for now a few reasons include:

  • Job skill development
  • Investment in talent, including leadership development
  • Improved business results

Is your company making an investment in learning and are you doing it internally or with the help of an outsourcing provider?

No comments yet.

Post a comment to this article: