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Xerox Acquires Intrepid Learning Solutions Expanding Its Learning Capability

On November 20, 2014 Xerox announced its acquisition of Intrepid Learning Solutions learning services to expand it learning services portfolio and capability.

Intrepid Learning Solutions brings in capabilities that include:

  • Consulting services, including development of learning strategies, measuring their effectiveness and benchmarking 
  • Course curriculum design and development, for a variety of programs including IT training, leadership development and products and services education
  • Instructors, trainers and facilitators to provide classroom instruction
  • Administration, including logistics to ensure timeliness and effectiveness of instruction.

Though the acquisition does not include Intrepid’s cloud-based learning technology, which will continue under the Intrepid Learning brand after closing, clients will have access to it via the establishment of a strategic partnership between Xerox and Intrepid Learning Inc. The technology is Intrepid Agile, which includes the Learning Hub. The Hub hosts curricula that can be used during training sessions and leveraged on‐the‐job for ongoing action planning, assessment and performance support. It also includes Intrepid Agile corporate MOOC (massive open online courses) for corporations which NelsonHall expects to be a key growth service offering.

Via the partnership alliance, clients will have access to Xerox’s e-learning, consulting, administration and classroom training programs and the aforementioned Intrepid Learning, Inc. technology. Intrepid Learning, Inc. will have access to Xerox's LBPO services for clients looking for more than technology only.

Intrepid Learning's core learning BPO (LBPO) service offerings span delivery, content design and development and administration and technical support. Intrepid Learning provides learning delivery across all delivery modes, with around two thirds instructor‐led classroom training (ILT) and one third e‐learning modes, of which is a mixture of web-based training and virtual instructor-led training (VLT). 

A recent focus has been helping its clients improve engagement and retention of talent with the provision of:

  • Leadership courses
  • Onboarding programs
  • Sales enablement courses and programs
  • Performance management.

Intrepid Learning brings to Xerox a number of referenceable brand name clients. It has historically focused on North America, and had been looking to expand globally, including into Europe, where Xerox generates more than a quarter of its LBPO revenues.

Intrepid Learning will complement and strengthen Xerox's service offerings, also its target markets, in particular the manufacturing sector. And Intrepid Learning's 260 employees transferring to Xerox, which will continue to operate from their Seattle and Mukilteo, Washington locations, will have expanded career opportunities working for a larger company (Xerox Learning Services has >900 employees globally).

Xerox is one of the top five LBPO providers in the U.S. Intrepid Learning Solutions is in the top ten. This acquisition will further strengthen Xerox's presence in the U.S.

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