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NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Application Outsourcing

NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Application Outsourcing (AO) services.

This NelsonHall Vendor Evaluation and Assessment Tool (NEAT) is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON.

The tool covers a number of business situations related to AO services, addressing the needs of organizations looking to:

  • Use managed services to centralize spending and industrialize their processes
  • Optimize their balance sheets by focusing on personnel transfer and the potential sale of assets
  • Lower spending on application maintenance, support and enhancements, to fund new systems integration or application development projects.

Suppliers of AO services covered by this NEAT evaluation are Accenture, Amdocs, Atos, CGI, Capgemini, Cognizant, HCL Technologies, HP Enterprise Services, Infosys, TCS, Tech Mahindra, Unisys, and Wipro.

The NEAT tool for AO services is part of NelsonHall’s Speed-to-Source initiative. The tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their “ability to deliver immediate benefit” to buy-side organizations and their “ability to meet future client requirements”.

The NEAT evaluations are based on a combination of interviews with the vendors and their clients. The vendors are scored against a wide range of criteria, establishing a number of scenarios, each representing a different business situation or client business need.

To add further value, the NEAT tool enables buy-side organizations to input their own weightings and tailor the AO dataset to their specific requirements across ~ 40 individual vendor evaluation criteria. Using the interactive web-based tool, sourcing managers can configure the NEAT evaluations in accordance with their own priorities and business requirements for service offerings, delivery capability, customer presence, benefits achieved, and other criteria. 

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