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The CX Workforce Challenge & How Vendors Are Responding
Aug 31, 2018, by Ivan Kotzev -
Concentrix Acquires Convergys, Becomes Second Largest CX BPS Player Globally
Jun 29, 2018, by Ivan Kotzev -
Consolidation & Growth of the German CMS Market: A Quick Look at Regiocom
Mar 17, 2017, by Ivan Kotzev -
Channel Shift, Analytics & Balancing the Workforce: Initiatives at Convergys Bangalore
Aug 22, 2016, by NelsonHall Analyst
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